Job Description :

Bringing smiles is what we do at TTEC… for you and the customer. As a Senior Analyst - Workforce Management - Planning working in Mandaluyong City, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing Have a passion to solve work related puzzles and continuously improve processes Are you looking for an opportunity to experience something new each day In this planning role, you'll bring your creativity and individuality to make sure correct staffing is in place and proper adjustments are made based on the clients needs. Enjoy thinking about the big picture and planning for the future to support the team and clients You'll make sure scheduling policies are followed as you review historical data and survey the landscape for what's ahead and support the business.

You'll report to the WFM Planning Team Lead. You'll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day, You'll

. Analyze and compare past staffing and revenue reports to prepare daily, weekly, and monthly reports and make recommendations for upcoming months

. Forecast and recommend staffing headcounts on a long-term basis

. Uphold and ensure customer data is strictly confidential and respected

. Work across departments leaders to champion continuous process improvement and motivate the groups you're working with to reach for amazing

. Bring your time management and organizational skills to manage multiple, complex, ongoing tasks

What You Bring to the Role

. 1 year or more data analysis experience

. Associate degree, technical school or equivalent work experience

. Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks

. A solution-oriented mindset to ensure happy customers

. Understanding, interpreting, and manipulating data for reporting

What You Can Expect

. Supportive of your career and professional development

. An inclusive culture and community minded organization where giving back is encouraged

. A global team of curious lifelong learners guided by our company values

. Ask us about our paid time off (PTO) and wellness and healthcare benefits

. And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Senior WFM Planning Analyst