About ZeroTo1

ZeroTo1 is a top ranked TikTok Shop growth agency managing end-to-end commerce programs for consumer brands in food, beverage, health, wellness, and lifestyle. We run a pod-based model where cross-functional teams drive creator acquisition, affiliate management, community building, paid media, and live shopping for 50+ brand clients.

The Role

We are looking for an Community & Affiliate Manager to join one of our client pod teams. You will be responsible for building creator and affiliate pipelines, running outreach campaigns, managing Discord communities, negotiating and managing paid creators, maintaining performance data, and helping drive TikTok Shop revenue for brand clients.

This is a hands-on, metrics-driven role that spans creator outreach, relationship management, community operations, and affiliate program execution. You will work alongside Senior Account Strategists, Growth Strategists, and Shop Ops Managers inside a tight pod structure.

What You Will Do

Creator Sourcing & Outreach

Build and maintain lists of high-potential creators using platform tools and internal databases
Research and identify creators that align with client brand values, target audiences, and content style
Evaluate creators against both quantitative performance metrics and qualitative brand-fit criteria
Source creators from our internal creator network of 24,000+ creators
Launch and manage cold outreach campaigns via email and direct message
Research competitor programs and TikTok Shop trends to inform creator targeting

Paid Creator Management

Manage paid creator budgets and ensure full allocation on schedule
Build outreach lists, launch recruitment campaigns, and negotiate rates and deliverables with creators
Build creator briefs and manage content pipelines for paid partnerships
Vet and grade creators before submitting for senior strategist approval
Manage the full paid creator lifecycle from outreach through contracting, onboarding, content delivery, and ongoing relationship
Grow and maintain a retainer roster of top-performing paid creators
Identify high-performing content for use in paid advertising

Community Management

Manage Discord communities for brand clients: onboard creators, handle tickets, post updates, and run content challenges
Build 1:1 relationships with top-performing creators and affiliates
Maintain regular touchpoints with VIP creators
Conduct prospecting calls with new creators and relationship calls with existing top performers
Host or co-host monthly creator webinars
Move creators through program tiers based on performance (from open collaboration through brand ambassador)

Affiliate Program Operations

Recruit affiliates through targeted invitations and outreach
Process and evaluate sample requests against brand-specific criteria
Manage creator and customer inboxes with same-day response standards
Collect Spark Codes and maintain the content library
Coordinate with Shop Ops on campaign registrations and sample fulfillment
Monitor affiliate content and flag high performers to the team

Data, Reporting & Communication

Maintain CRM records and performance trackers with accurate, up-to-date creator and affiliate data
Track performance metrics across outreach, content output, conversions, and revenue
Complete KPI trackers and provide regular reporting to pod leads
Participate in team syncs and client calls as needed
Write copy for creator-facing outreach, briefs, and campaign communications

How Success is Measured

Volume and quality of creators sourced, graded, and activated
Paid creator ROI and budget utilization
Inbox response times and daily inbox zero across all channels
Spark Code collection rates and content library growth
Creator retention, activation rates, and content output
Community engagement: messages sent, tickets resolved, challenges launched
KPI tracker completion and data accuracy
On-time campaign registration and sample fulfillment coordination

Requirements

Strong written English communication skills
Verbal English proficiency for creator calls, client calls, and team syncs
1-2+ years of experience in influencer marketing, affiliate management, creator outreach, community management, or social commerce
Experience building creator or influencer lists and running outreach campaigns
Comfortable negotiating with creators on rates, deliverables, and contracts
High speed and accuracy on data entry, research, and repetitive tasks
Detail-oriented with low error tolerance on tracking, reporting, and CRM data
Experience with Discord or similar community platforms
Self-directed and comfortable working autonomously within defined processes
Reliable daily availability during Eastern Time working hours (8:00 AM - 5:00 PM ET)

Preferred but not required:

TikTok Shop experience (Seller Center, Affiliate Center, or creator-side)
Experience managing paid influencer campaigns and budgets
Familiarity with creator analytics tools (KaloData, FastMoss, or similar)
Background in e-commerce, DTC brands, or social commerce

Tools You Will Use

TikTok Shop Seller Center and Affiliate Center
Euka (creator CRM)
KaloData and FastMoss (creator and competitive intelligence)
Instantly (email outreach)
Discord (creator communities)
Slack (internal communication)
ClickUp (project management)
Google Sheets and Google Docs

Employment Type: Full-Time International Contractor (40 hours/week)

Working Hours: 8:00 AM - 5:00 PM Eastern Time

Location

Open to international contractors.

Vacation Policy

Three weeks of paid vacation (15 business days). Leaves of absence of 2 or more sequential days require at least two weeks advance notice. Additional time off is permitted with approval but may be classified as unpaid leave.

TikTok Shop Community & Affiliate Specialist