Cloud Computing, Itil Framework, Automation Tools, Agile Methodologies, Incident Response, Service Management, Project Management, Data Analysis, Risk Management, Vendor Management

Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership

threat management , Vulnerability Management, Incident Response, Service delivery operations management, Knowledge of cloud security environments AWS Azure GCP, IT service management frameworks like ITIL, Security Operations SOC, Risk management compliance, Exposure to governance frameworks like NIST Cybersecurity Framework or ISO 27001, Incident escalation management, Risk compliance frameworks, Client stakeholder communication, Vendor contract management

Service Level Management, Servicenow, It Service Delivery, It Operations, IT Support, Itil, Microsoft 365, GSuite, Knowledge Management, Freshservice, Active Directory, Jira Service Management, ITSM ticketing tools, Entra, ITSM practices, Request Fulfilment

Itil Framework, Scrum, PMP certifications, Project management, IT System Operations Maintenance, Service delivery leadership

Software Updates, solution architecture, Prince2, Pmp, managed services environments, Spare Parts Management, customer service KPIs, ITIL certification

Microsoft 365, Azure Ad, Itil Processes, Problem Management, Device provisioning, Service governance

Servicenow, Itil Framework, Jira, IT service management tools, Remedy

Itil Framework, It Service Management, Team Management, analytical troubleshooting, Problem-solving