As a Senior Vendor Management Analyst, you will play a key role in managing global custodial and vendor relationships across North America. Acting as a trusted advisor, you will help ensure strong governance, effective service delivery, and compliance with regulatory standards. This role offers the opportunity to work closely with cross-functional stakeholders, gain exposure to global operations, and drive continuous improvements in vendor management processes. You'll strengthen your expertise in vendor oversight, risk, and financial operations while contributing to a high-performing, collaborative team.

Position Responsibilities

Lead vendor oversight activities, including scorecards, SLA tracking, and System and Organization Controls (SOC) report reviews
Analyze and validate vendor data, ensuring accuracy and integrity across systems (e.g., ProcessUnity, PowerBI)
Manage day-to-day vendor relationships and support issue resolution and escalations
Monitor vendor performance, risks, and industry updates to support decision-making
Drive process improvements, automation initiatives, and operational efficiencies
Act as a point of contact for operations and support cross-functional collaboration

Required Qualifications

2+ years of experience in financial services, vendor management, or operations
2+ years of experience using MS Office tools, including intermediate Excel (pivot tables, formulas)
Bachelor's degree in Finance, Accounting, Business Administration, or related field
Strong analytical, communication, and stakeholder management skills
This role follows a fixed night shift aligned with North American business hours. Candidates should be comfortable working night schedules on a regular basis.

Preferred Qualifications

Knowledge of risk and control, financial markets or asset management industry
Experience in process improvement or automation initiatives
Familiarity with reporting tools or systems (e.g., ProcessUnity, Power BI, BitSight)

What We're Looking For

Ability to work independently while staying collaborative with geographically diverse teams
Strong relationship-building and communication skills across stakeholders, including senior leaders
Strong organizational skills with the ability to manage multiple priorities
High attention to detail and commitment to quality work
Ability to communicate ideas clearly and suggest improvements
Strong problem-solving and analytical mindset
Proactive, accountable, and driven to deliver results

When You Join Our Team

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [HIDDEN TEXT].

Working Arrangement

Hybrid

Senior Vendor Management Analyst, GWAM Vendor Management