Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Why Join Us

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks

Qualifications

RPA qualifications:

Bachelor university degree in Engineering/Computer Science.
Must have atleast 3 years of IT experience and having good understanding of programming concepts.
Must have programming background on any coding language (preferably .Net)
Must have 1 year experience on RPA tools (Blue Prism/Automation Anywhere/ UIPath)

Project Manager qualifications:

Must be a College graduate.
Must have at least 5 years end-to-end Project Management experience.

IT roles qualifications:

(Team Lead) - Must have at least 5 years IT/Helpdesk experience, with 2 years supervisory role experience.
(Team Manager) - Must have at least 8 years experience in IT in a BPO setting with 3 years managerial role.

Support roles - Project Manager / IT / RPA (Executive, Team Leader, Team Manager)