Job Summary

The Operational Risk Manager oversees the design and implementation of the operational risk framework, ensuring risks are proactively managed, reported, and aligned with the organization's risk appetite.

Key Responsibilities:

Develop, maintain, and enhance the operational risk management framework, policies, and procedures in line with regulatory requirements and industry best practices
Partner with senior management to define risk appetite, risk limits, and thresholds, and embed them across the organization
Standardize risk assessment methodologies and terminology to ensure consistent risk identification and evaluation
Lead and oversee operational risk assessments, including RCSAs, scenario analysis, root cause analysis, and emerging risk reviews
Establish and manage operational loss and near‑miss data collection and analysis to inform risk mitigation strategies
Design, implement, and monitor key risk indicators (KRIs) and risk limits to track operational risk exposure
Collaborate closely with business units, IT, Information Security, HR, Procurement, Legal, and BCM to ensure integrated risk management and operational resilience
Prepare and deliver operational risk reports and dashboards to senior management and the Board
Drive operational risk awareness through training, communication initiatives, and facilitation of risk workshops
Promote a strong risk culture and accountability across all levels of the organization

Educational Background:

Bachelor's degree in Risk Management, Finance, Accounting, Business Administration, or a related field
Postgraduate degree (e.g., MBA, Master's in Risk Management, or equivalent) is an advantage

Professional certifications are highly preferred, such as:

PRM (Professional Risk Manager)
CRM (Certified Risk Manager)
Relevant operational risk, internal audit, or compliance certifications

Relevant Work Experience(Previous work or exposure that closely matches the tasks or environment of the role):

5–8 years of experience in operational risk management, enterprise risk, internal audit, compliance, or related control functions
Experience developing or enhancing operational risk frameworks, policies, and governance structures
Hands‑on experience leading RCSAs, scenario analysis, loss event and near‑miss reviews, and remediation tracking
Proven experience working with business units and cross‑functional stakeholders to identify and mitigate operational risks
Experience preparing senior management and Board‑level risk reports
Prior experience in a regulated environment (e.g., banking, financial services, insurance) preferred

Operational Risk Manager (Risk Officer)