Are you passionate about helping people grow and reach their full potential We are looking for a dynamic and proactive Learning & Development Officer to join our Human Resources team.

In this role, you will be responsible for designing, facilitating, and evaluating learning programs that build employee capability, enhance performance, and support career development. You will work closely with leaders across the organization to create engaging learning experiences and foster a culture of continuous improvement and growth

What You'll Do

Design and develop training programs that address business needs and employee skill gaps
Facilitate engaging classroom, virtual, and blended learning sessions
Support employee onboarding programs and ensure a positive learning experience for new hires
Partner with department leaders to identify training needs and create customized learning solutions
Measure training effectiveness through feedback, assessments, and performance metrics
Maintain and improve training materials, resources, and learning records
Drive participation and engagement in learning initiatives across the organization
Support continuous improvement by introducing innovative learning methods and tools

What We're Looking For

Qualifications

Bachelor's Degree in Human Resources, Psychology, Education, Business Administration, or a related field
2-4 years of experience in Learning & Development, Training, or Human Resources
Experience facilitating onboarding, training programs, and employee engagement activities
Experience in retail, FMCG, or service industries is an advantage

Skills & Competencies

Strong facilitation and presentation skills
Knowledge of adult learning principles and training methodologies
Proficiency in Microsoft Office (PowerPoint, Excel, Word)
Familiarity with Learning Management Systems (LMS) and e-learning platforms
Excellent organizational and project coordination skills
Strong communication and stakeholder management abilities
High adaptability, initiative, and customer-service orientation
Passion for developing people and building a learning culture

Learning And Development Officer- Retail