Job Description

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities

Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
Coordinate software updates, integration, and maintenance.
Assist with installing and setting up workstations, PCs, printers, and other ITequipment
Track IT assets, software licenses, and hardware inventory
Manage asset tagging, software installations, and network patching
Administer Windows OS, MS Office apps, and other software
Ensure smooth operation of network systems, including handling printer andlabel printer issues
[HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
Maintain technical support documentation, manage IT inventory lists, and track asset movements
Perform ad-hoc administrative duties as required
Assist in generating and managing service requests for new employees IT assets
Maintain the company's network, firewall, and ensure system security
To maintain an up-to-date database of company IT related
Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
Perform routine preventive maintenance to minimize unscheduled system downtime
Any other adhoc duties as assigned from time to time

Requirements

Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
Min 2–3 year relevant experience
Basic knowledge of IT data security principles
Technically proficient in Microsoft Office 365 and Asset Management
Resourceful, proactive and able to take ownership of tasks with minimal supervision.
Good interpersonal communication skills and ability to interact effectively with users.
A team player with logical / Critical thinking and attention to details
Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
Knowledge of operating systems, software applications, and remote connection systems is a plus.
Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
Working hours are 5.5 days per week (Saturday Alternate).

Junior / Senior IT Executive

Senior/ Junior IT Executive (Support)