About the Role

HGS is looking for a detail‑driven Account Reconciliation Specialist to support our finance and travel operations. This role is responsible for ensuring accuracy across multiple financial accounts, resolving discrepancies, managing commissions, and supporting receivables and reporting activities. The ideal candidate has strong reconciliation experience and hands‑on knowledge of TRAMS and ARC.

Key Responsibilities

Account Reconciliation

Reconcile daily, weekly, and monthly statements, including credit cards and general ledger accounts
Reconcile credit card transactions to ensure all customer funds are collected
Reconcile FBO accounts to confirm all expenses are withdrawn and paid to employees or vendors
Reconcile Expedia statements to ensure accurate customer collections
Reconcile clearing accounts to validate payments made versus funds received

Discrepancy Resolution

Investigate, document, and resolve discrepancies, errors, and unauthorized transactions

Hotel & Airline Commission Management

Contact hotels to confirm booking status and ensure records are updated
Post hotel commissions in TRAMS as payments are received
Complete ARC Airline Reporting reconciliation against TRAMS Back Office
Add missing airline tickets in TRAMS to maintain data accuracy
Cross‑check airline contracts and rate codes to ensure all commissions are claimed
Research, validate, and resolve Debit Memo statuses (dispute or payment as required)

Accounts Receivable & Cash Application

Apply cash receipts accurately and timely
Bill customers and run usage reports
Assist with customer collection efforts
Email receipts to customers for both Travel and Subscription services

Reporting & Accounting Support

Prepare financial and operational reports for management and/or regulatory purposes
Create and post adjusting, correcting, and closing journal entries
Provide Accounts Payable support as needed

Qualifications & Requirements

Proven experience in account reconciliation, AR, or accounting operations
TRAMS and ARC experience is required
Strong understanding of travel industry accounting and commission processes
High attention to detail with strong analytical and problem‑solving skills
Ability to manage multiple reconciliations and meet deadlines
Strong communication skills for internal and external coordination
Willing to work onsite with graveyard shifting schedule

Why Join HGS

Be part of a global organization with strong growth opportunities
Work in a collaborative, process‑driven environment
Exposure to travel, finance, and operational accounting functions

Accounting Staff / Specialist | Travel Operations