About Us

Ready to rock the future with us At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.

For the better. Together.

The customer quotation specialist is a crucial position to manage the quotation requests of Hellmann's new and existing customers. Responsible to analyze the customer requirements, define the internal quotation and solution guidelines and to coordinate with internal stakeholders. The specialist works closely with the respective account manager, countries and product team members.

Ensure complete and competitive pricing meeting customer requirements
On time submission with high quality in the format required
Support new pricing process, standards and quality
Assist pricing head in customer meetings/negotiations as required

About The Job

Analyze and understand quotation request from customer
Validate quotation request with exiting customer contract rates
Translate customer requirements into internal guidelines and coordinate pricing and solution with internal stakeholders
Consolidate feedback and checking for completeness and correctness of country / product submissions to meet customer requirements
Reviews and benchmark pricing received from the countries / product to ensure competitive submissions to the customer
Focus in customer engagement, fast turnaround time and complete response to customer
Escalate in case issues cannot be resolved on time
Comprehensive translation from internal pricing file to external customer file
Ensure timely, competitive and complete submission of customer quotation request
Monitor and follow up on quotation status with customer
Engage with respective branch operation after quotation award to start booking process
Support agreed quotation process, data quality and compliance guidelines
Work with and keep updated with quotation relevant software and tools

About You

Experience in managing customer quotations and RFQ's from receiving from customer till submission and follow-up
Ability to active engage with customer and internal stakeholders at different levels
Extensive knowledge in international air and sea freight forwarding business
Good project management and time management skills to stay on top of multiple deadlines for multiple requests in parallel
Good communication and interpersonal skills to properly engage with regional, country stakeholders and pricing teams of different cultural backgrounds
Strong analytical mind ideally paired with operational experience to analyze customer requirements and be able to quickly understand customer requirements and challenge countries / products for their input
Ability to work under pressure to cope with periods of high workload and tight timelines
Proven ability to work independently and as a team member
Strong and enhanced user skills with Microsoft Excel (Pivot table, V/H-Lookup etc.)
Willingness to work overtime to meet deadlines when required

About Our Benefits

University / Bachelor's degree in international logistics or freight forwarding apprenticeship
3 years work experience preferred in an international environment
Minimum 2 years of experience in sea and air freight pricing, RFQ/RFP management, quotations

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!

Customer Quotation Specialist