Quality Intelligence Analyst

Say hello to possibilities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

About the Role

The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment We are looking for candidates with an entrepreneurial spark!

We're not a phone company we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

Job Description:

Our Network Engineer is responsible for the design, implementation, and operation of the Global RingCentral Corporate Networks, ensuring that the network infrastructure is operating within the design specifications.

This engineer will produce architectural design recommendations for upgrades and drive future network functionality and architectures. Additional tasks are to collect operational and trend statistics and to analyze performance results.

This position is expected to provide advanced technical support for issues that are escalated from the network and systems operations teams and is the top escalation point for all critical network-related issues training and knowledge transfers to other network team members are also expected.

Responsibilities:

Design complex and efficiently operable networks to support real-time protocols.
Network subject matter and policy expert.
Continuously identify and leverage new technologies or methodologies.
Vendor engagement.
Operation of the Global RingCentral Corporate network environment.
Capacity and performance management of existing infrastructure.
Execute routine changes, provisioning services and deployments.
Fault isolation, service recovery and incident analysis.
Provide level three technical support to global IT teams.
Participate in 24x7 on-call rotations.
Develop standards, procedures and other documentation.
Provide direction and training for other network engineers and administrators.

Qualifications:

7+ years of hands-on experience in network engineering/design and operation of large, high-availability, global enterprise networks
Hands-on design, operation, and support of large, high-availability, global enterprise networks.
Multi-vendor hardware and software environments (Juniper, Cisco, Mist, Palo Alto Networks, Fortinet, Cato, Zscaler experience preferred).
Troubleshooting complex networks and applications.
Executing best practice concepts including RFC and ISO standards, SLA's, and change management.
AI and Automation
Linux proficiency

Willing to work on the night shift
Willing to work on a hybrid setup (10-11 days in office per month, Cubao or Ortigas)

What we offer:

Comprehensive HMO package (medical and dental)

Paid time off and paid sick leave

Quarterly Performance Bonus

Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Senior Network Engineer