Fortune Global 500 UPS

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The Air Freight (Export) Operations Assistant supports end-to-end air export operations, ensuring timely booking, accurate documentation, and smooth coordination with airlines, customers, and internal teams. The role requires strong attention to detail, good communication skills, and the ability to work in a fast-paced logistics environment.

Job Responsibilities

Assist in handling air freight export shipments from booking to final departure
Coordinate with airlines, GSA offices, trucking vendors, and warehouses for space booking and cargo movement
Prepare and process air export documentation, including MAWB, HAWB, commercial invoices, packing lists, and export permits
Ensure compliance with airline requirements, IATA regulations, and export customs procedures
Submit shipping instructions and confirm flight schedules and cut-off times
Track export shipments and provide timely status updates to customers and internal teams
Coordinate customs export clearance and ensure all documentation is complete and accurate
Enter shipment details into freight management systems and maintain accurate operational records
Handle operational issues such as rollovers, delays, or documentation discrepancies
Perform other operational and administrative tasks as assigned

Job Requirements

Possess a Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field (preferred)
At least 2 years of experience in air freight forwarding or export operations is preferred, though individuals without experience will also be considered
Basic knowledge of air freight export processes, Incoterms, and IATA regulations is an advantage
Strong organizational skills with high attention to detail
Good written and verbal communication skills
Ability to multitask and work under pressure to meet flight cut-off times
Working proficiency in MS Office (Excel, Word, Outlook)
Experience with freight forwarding or cargo management systems is a plus
Proactive, responsible, and eager to learn
Customer-oriented with problem-solving skills
Able to work independently and as part of a team
Detail-focused with a strong sense of urgency

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UPS

Air Freight Operations Assistant