Job Summary

Join our dynamic team as a Policy Servicing Executive where you will play a crucial role in managing and processing insurance policies efficiently. With a focus on accuracy and customer satisfaction you will utilize your MS Office skills to ensure seamless operations. This hybrid role offers rotational shifts providing flexibility and exposure to diverse tasks in the Property & Casualty Insurance domain.

Responsibilities

Manage and process insurance policies with precision to ensure client satisfaction and compliance.
Utilize MS Office tools to maintain accurate records and streamline policy servicing operations.
Collaborate with team members to address policy-related inquiries and provide timely resolutions.
Analyze policy data to identify discrepancies and implement corrective measures.
Communicate effectively with clients to clarify policy details and address concerns.
Support the team in achieving operational targets and enhancing service delivery.
Adapt to rotational shifts to ensure coverage and maintain service quality.
Contribute to process improvement initiatives to optimize policy servicing workflows.
Engage in training sessions to enhance knowledge of Property & Casualty Insurance.
Assist in preparing reports and documentation for policy audits and reviews.
Coordinate with internal departments to ensure seamless policy management.
Monitor policy servicing metrics to track performance and identify areas for improvement.
Participate in team meetings to discuss strategies for enhancing client satisfaction.

Qualifications

Demonstrate proficiency in MS Office applications to manage policy data effectively.
Exhibit strong analytical skills to identify and resolve policy discrepancies.
Possess excellent communication skills to interact with clients and team members.
Show adaptability to rotational shifts and hybrid work model.
Display knowledge of Property & Casualty Insurance as a nice-to-have domain skill.
Present a proactive approach to learning and process improvements.
Maintain attention to detail to ensure accuracy in policy servicing tasks.

Certifications Required

Microsoft Office Specialist Certification

PE-Policy Servicing