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Location: Taguig City, Philippines

Department: Delivery Exellence

Role: Temporary (12 months)

Reporting to: Beata Miliszkiewicz-Sakowska, Standardization Workstream Lead Bespoke
TA POC: John Paul Lapuz, Talent Attraction Specialist

GBS Standardization Subject Matter Expert (Temporary)

Why does this role exist

The GBS Standardization Subject Matter Expert provides functional expertise and analysis by conducting a thorough analysis of current processes and drives the creation of Gold Standard processes, systems, channels, organizational responsibilities, controls, metrics, and KPIs. The role supports an integrated end‑to‑end process view and collaborates closely with IT, operational teams, and functional counterparts to deliver standardization outcomes.

What will you do

In this role, you will:

Deliver functional expertise by analyzing AS‑IS processes to provide insights for standardization
Co‑create and develop TO‑BE standard processes, including systems, controls, metrics, and KPIs
Identify process input and output dependencies to support an integrated end‑to‑end design
Collaborate with IT to define and document system requirements
Consult operational teams on KPIs, automation opportunities, and improvement suggestions prior to standard design
Create comprehensive process documentation and document agreed deviations and exceptions
Coordinate approvals of standard processes and exceptions with stakeholders
Support the definition of standardization scope and roadmap
Create training materials and support training delivery for new standards
Participate in user acceptance testing, create test scripts, and report risks or issues
Support data migration activities and contribute to change management initiatives

Who are we looking for

Experience in a relevant functional area within a GBS environment
Project involvement or project management experience
Fluency in English, written and spoken
Strong understanding of functional processes and systems
Strong organizational, communicationand presentation skills
Solid process knowledge and time management skills
Project management skills are considered an asset

What to expect

At JTI GBS, we prioritize your well‑being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you'll gain access to world‑class development programs and opportunities to collaborate, grow, and progress across JTI's international markets.

Are you ready to join us Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor Assessment tests Interviews Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.