External Qualifications

BA/BS degree required
U.S. customer relationship management experience, preferred
Intermediate analytical, problem solving, critical thinking and proactive investigative skills
Strong communication skills (verbal & written)
Ability to follow SOPs and pays attention to details
Intermediate Excel and Outlook skills
Basic SQL knowledge - ability to run and modify queries
Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)
Ability to work in a collaborative environment and train and coach others
Ability to handle a fast-paced transactional environment
3+ years experience in related field

Internal Qualifications

BA/BS degree preferred
Achieved a minimum of Meet/ 3.0 on the last performance rating
No PIPs; No DAs or ongoing prescriptive period
Basic SQL knowledge - ability to run and modify queries
Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)
Ability to work in a collaborative environment and train and coach others
Ability to handle a fast-paced transactional environment
3+ years experience in related field

What is expected of you and others at this level

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify process to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team members

Job Responsibilities And Accountabilities

Follows a decision tree that ranks data elements in order of success rate when determining the owner of a transaction (Billing Group, address, etc)
Assign a Billing Group, facility, and a package direction to each shipment
Fixes common problems such as vendors using the wrong account number
Sends back matched transaction to GMT for auditing
Research unmatched customer shipment transactions in order to identify appropriate PO# and/or cost center allocation detail, in order for transaction to be invoiced to customer
Research exception lines - Identify and root cause customer specific behaviors
Develop solution(s) to fix issue(s)
Participate in daily/weekly billing team meetings to review metrics, open issues etc.
Maintain team atmosphere conductive to a productive and positive work environment while achieving job responsibilities and goals
Demonstrates knowledge of financial processes, systems, controls, and work streams.
Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
Possesses understanding of service level goals and objectives when providing customer support.
Demonstrates ability to respond to non-standard requests from vendors and customers.
Possesses strong organizational skills and prioritizes getting the right things done.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Sr Rep, Customer Order Management