Job Purpose

The CMA Knowledge Manager is part of the newly created Australia / New Zealand team within the Manila Philippines Shared Service Centre (SSC) of CCEP.

The role is responsible for the design, development and implementation of technical training within the Australian business to drive value from the contract management process. Further responsibilities of the role are to manage, develop, as well as support the business and to prioritize effectively, focusing on what adds the most value to the changing business needs.

The CMA Knowledge Manager will work closely with the Business Unit (BU) to drive an effective and smooth deployment of the contract management process into the SSC.

The manager will also support the transition team to ensure the successful migration of all related activities in-scope for SSC.

Key Responsibilities

Acting as link between Sales & Finance, like a RED ambassador, attends Sales meetings
Prepares & maintains training materials for self-service for Sales & CMA
Effectively manage the communication across the business to influence behavioral change, proactively sharing real-time insights and demonstrating best practice examples
Develop and deliver training programs through various facilitation methods to internal stakeholders
Ensuring all accrual provisions & payments are accurate, fair, reasonable, justifiable, and processed on time.
Create innovative end-user engagement plan to drive increased and sustainable use of resources
Drive cross-functional initiatives across the business and externally
Supports Change Management for contract business across Sales & Finance
Reviewing and support preparation of SOX controls, as well as managing the internal and external audits and ensuring successful results in each
Partner cross-functionally with Commercial, Finance, BPT, R&MGM, ISS and L&D Functions to drive standardisation, enhancements and building capability of the contract management process. This includes but not limited to, systems, tools, commercial, governance and negotiation capability.
Supporting the enablement journey through standardisation of process, system and tools across contract management. This includes in the short term:
Optimising/embedding Automation in Operational Contracts- +70% auto approve
Migration of Contracts to one system- Vistex
Maintaining Pricing Guidance Tool, including enhancements
KPI Visibility through reporting
Owning the Commercial Partnership SharePoint knowledge Hub
Develop and deliver training programs through various facilitation methods to internal stakeholders. Ensuring the technical knowledge is applied in a practical sense. This includes
Building routines in existing commercial cadences
Online training programs
Engaging capability content
Supporting Governance ensuring CoA currency
Supporting the Profectus/CIM Change Management Program. This includes design, development, delivery and management of communications.
Maintaining/ optimising financial Models, such as the Pricing Guidance Tool
Maintaining Vistex Templates
Sound System, business acumen and P&L understanding to problem solve, with little direction.
Exceptional communication and presentation skills with the ability to present complex financial concepts simply to build commercial awareness and understanding
Ability to build and maintain effective cross-functional business partnerships through demonstrated integrity

Key Stakeholders

Internal:

SSC team: Service Lines, Operational Excellence, Continuous Improvement, Reporting, Internal Controls
BU teams: Sales, Finance, Commercial, Customer service

External:

External audit teams
Customers

Experience Required

Previous work experience preferably in a multinational company (Finance, Sales and/or Accounting) - at least 3 years.
Proven experience in conducting training needs analysis, identifying core capability development needs and building strategic alliances with stakeholders
Advanced proficiency in Microsoft Office applications, specifically Excel and PowerPoint
ERP experience essential, preferably SAP & Vistex (considered as an advantage)
Power BI knowledge is considered an advantage
Essential: English

Behavioral Capabilities

Excellent written and verbal communication, strong relationship building skills and confidence with preparing, presenting, and influencing stakeholders
Ability to communicate complex, technical information in a simple easy to understand manner
Analytical thinking, technical analysis, and data manipulation skills
Insightful, thorough, detail-oriented, with strong organizational skills
Taking initiative, accountability & responsibility for own work
Effectively manages deadlines/time, ability to prioritize
Strong focus on providing the highest level of customer service
Team player with good networking skills

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 39,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 4 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.

Manager, Knowledge Management CMA