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Job Description:

Job Summary

The Assistant Manager - Workplace Solutions supports the daytoday management of workplace facilities to ensure safe, compliant, reliable, and costeffective operations that enable 24/5 BPO service delivery. The role assists in building operations, engineering coordination, EHS compliance, vendor management, and fitout and facilitiesrelated project execution across single or multiple sites, while contributing to process improvement and automation initiatives to enhance operational efficiency, service reliability, and employee experience.

Qualifications

Education & Experience

Bachelor's degree in Engineering, Facilities Management, Architecture, Construction Management, or a related field
5-7 years of facilities management experience, with 1-3 years in a supervisory or lead role
Experience supporting large office environments (1000+ employees), preferably within BPO or shared services
Exposure to multisite or regional support is an advantage
Experience supporting office fitouts, renovations, restacking, and minor to mediumscale capital projects
Experience coordinating with landlords, designers, project managers, contractors, and service providers

Project, FitOut & Change Management

Experience supporting endtoend fitout and facilities projects, including scope coordination, timelines, budget tracking, and operational handover
Working knowledge of base build vs. tenant improvements, statutory approvals, testing & commissioning, and asbuilt documentation
Ability to manage multiple tasks or projects concurrently with guidance from senior management
Experience supporting site expansion, seat rampup, or space optimization initiatives

Automation, Systems & Process Improvement

Experience using or supporting automation and digital tools within facilities operations, such as:
- CMMS / CAFM systems
- Automated work orders, preventive maintenance, and asset tracking
- Vendor performance and SLA reporting dashboards
- Digital EHS reporting, audits, or incident tracking
Ability to help streamline manual processes, maintain data accuracy, and support reporting through technology
Exposure to workplace analytics, reporting automation, or smart building solutions is an advantage

Technical & Regulatory Knowledge

Working knowledge of Philippine regulatory requirements, including:
- DOLE Occupational Safety and Health (OSH) Standards
- DENR environmental compliance
- BFP Fire Code requirements
- Local building codes and LGU permits
Basic to intermediate understanding of critical building systems (HVAC, electrical, fire protection, UPS, generators)
Experience supporting business continuity, emergency response, and incident management
Familiarity with ISO 45001, ISO 14001, and ISO 9001 is an advantage

Core Competencies

Strong coordination and stakeholder management skills across operations, projects, and vendors
Experience supporting vendor governance, contract administration, and SLA monitoring
Ability to track OPEX and CAPEX spend and support cost controls
Good planning, risk awareness, and problemsolving skills
Effective communicator, able to liaise with site leads, partners, and senior managers

Workplace & BPOSpecific Capabilities

Experience supporting 24/7 / shiftbased operations and highdensity workplaces
Strong focus on employee experience, health, safety, and wellbeing
Ability to work in environments with varying site maturity and landlord interfaces
Proficient in Microsoft Office, CMMS, and workplace technology platforms

Personal Attributes

Highly organized, detailoriented, and executionfocused
Calm and solutionsdriven, especially during incidents or urgent operational issues
Strong learning mindset with interest in automation, operational excellence, compliance, and sustainability

Job Category:

Facilities

Posting End Date:

21/05/2026

Assistant Manager - Projects & Workplace Solutions