Product Officer, Solutions Development & Experience (Dual-Coverage Role)

Location: Makati City, Philippines

Work Setup: 100% onsite

Start Date: ASAP preferred

About the role

This role serves as the dual-coverage counterpart to our primary Product Officer, ensuring continuity, redundancy, and operational depth across enterprise products. The focus is on parallel incident handling, complex investigations, and supporting product releases without creating single points of failure.

If you are strong in operations, enjoy cross-team collaboration, and want to work on large-scale enterprise products, this is a solid opportunity.

What you will do

Provide dual coverage for product-wide service assurance and incident management.
Support parallel handling of complex incidents, root-cause analyses, and platform releases.
Work closely with Network, IT, Cybersecurity, and Managed Services teams.
Help ensure service continuity and integrity of revenue reporting systems.
Drive and support preventive action initiatives with operations and platform teams.
Maintain accurate documentation, reporting, and SLA tracking.

What we are looking for

Bachelor's degree in Engineering, IT, Computer Science, or a related field.
At least 4 years of experience in service assurance, product operations, or cross-functional service management.
ITIL Foundation certification required. Higher ITIL certifications are a plus.
Strong analytical and coordination skills.
Comfortable working in fast-paced, ambiguous environments.
High attention to detail, accountability, and integrity in reporting.

Why this role is worth your time

Shared accountability model with clear role coverage.
Hands-on role in enterprise product stability and service excellence.
Strong exposure to cross-functional teams and complex systems.
Opportunity to grow further into senior product or operations leadership roles.