Position Responsibilities:

Support the HK Compliance Team by performing daily first-level reviews of Transaction Monitoring alerts to identify irregular transactions and potential suspicious activities across defined risk scenario in the system.
Perform first-level review of daily name screening alerts generated into the Manulife internal tool to identify potential sanctions, AML, and reputational risks in accordance with Manulife policies.
Perfo rm peertopeer quality checks on Transaction Monitoring reviews to ensure accuracy, consistency, and adherence to AML procedural standards.
Review and interpret Chinese-language customer records, supporting documents, and transaction information using Manulife internal systems to support accurate risk assessment and alert disposition
Escalate and assign identified alerts or cases to the local Hong Kong Compliance or Second-Level Review teams for further investigation, ensuring timely and accurate handoff.
Ensure all reviews, decisions, and case notes are accurately documented, and compliant with internal procedures.

Required Qualifications:

Must be proficient in reading Mandarin.
Undergraduates (minimum 2 years completed): At least 1-2 years of relevant experience in data entry, documentation, or backoffice roles.
Bachelor's degree holders: in finance, Business, Accounting, or a similar area, at least 1 year of relevant experience in data entry, documentation, or backoffice roles.

Preferred Qualifications:

Proficiency in reviewing and interpreting Chineselanguage customer records and supporting documentation.
Accuracy and keen attention to details
Basic Knowledge using Microsoft Office Tools (Word, Excel, and PowerPoint)
Strong analytical and investigative skills with attention to detail
Ability to assess risk scenarios and apply sound judgment in alert disposition
Good written documentation skills with the ability to produce clear case notes
Effective communication skills for escalation and coordination with local Compliance teams
Strong time management skills to handle daily alerts and meet turnaround times
High level of integrity, accountability, and adherence to compliance standards
At least 1-2 years of experience in AML, Transaction Monitoring, Name Screening, or Financial Crime Compliance.

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

AML Alerts Review Analyst (Mandarin)