Position: People and Partnership Account Manager (Team Lead)
Location: Cagayan de Oro
Work setup & shift: Onsite / Nightshift / Dayshift

The People and Partnership Account Manager is responsible for overseeing the operation of the assigned clients and ensuring the quality delivery of the Microsourcing services. The P&P AM is the main point of contact of the client in dealing with all Microsourcing Departments and or services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation.

Education and/or Work Experience Requirements:

Graduate of any Bacheloru0027s degree, graduate studies will be an advantage
At least 1 year experience in managing a team as a lead or supervisor
Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
Excellent computer proficiency (MS Office - Word, Excel, Outlook, and PowerPoint)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Excellent written and verbal communication skills in the English language
Willing and able to cover other shifts
Dependable to be at work during assigned shifts and to complete work as expected
Ability to work well with a team in a fast-paced, constantly changing environment and follow instructions from supervisors and senior colleagues
Ability to work independently

Key Responsibilities and Accountabilities:

Regularly coordinate with the client regarding the status of the offshore team
Implement and monitor KPIs set by the client or MS
Monitor the team's performance
Conduct coaching sessions and issue corrective actions
Monitor and track the daily attendance
Implement policies, deadlines, and standards set by the client
Handle complaints and queries from all staff
Provide day-to-day operational support
Resolve minor client and staff issues
Report to the Operations Manager and VP of Operations
Disseminate information to employees, such as updates on policies and company events.
Create, maintain, and administer schedules for outsourced staff, in coordination with the client
Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence, and other reports that may be useful in operations planning and management
Develop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
Other specific details of the job will be made known to you by your immediate superior, which may vary in scope depending fully on prevailing project undertakings.

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

.Terms & conditions apply

People and Partnership Account Manager (FOR CDO)