The Software Asset Management Analyst is a pivotal role responsible for optimizing and managing software assets for Elsevier. This multifaceted position involves coordinating software requests, liaising with vendors, ensuring compliance, and contributing to cost-saving initiatives. The analyst will collaborate closely with internal teams and external vendors to support the complete software asset management lifecycle.

Responsibilities:

Assist in maintaining Software Asset Management processes by meticulously documenting software licensing records, conducting ad-hoc research, and generating insightful reports on software entitlements.
Ensure meticulous documentation of all software purchase requests and that completed entitlement-related records are efficiently conveyed to the SAM Entitlements team.
Efficiently handle email inquiries related to Software Asset Management activities within Elsevier, providing timely and responsive support.
Proactively manage the FreshService ticketing systems, updating status changes and pertinent information, and ensuring prompt and accurate responses to software requests.
Collaborate with internal stakeholders to understand and meet software needs and liaise with end users to collect necessary information for software procurement and allocation.
Interact with various software vendors to obtain and analyze quotes, ensuring cost-effectiveness and compatibility, and maintaining professional relationships to facilitate efficient procurement processes.
Generate purchase requisitions for the SAM and technology sourcing, ensuring all requirements are accurately captured and documented in the Oracle financial system.
Expertly use the Oracle financial system to generate purchase requisitions for approved software requests.
Manage software expiration notifications within the ELSSAM mailbox, offering timely guidance to end users on subscription renewals.
Work with the team to resolve general queries related to account or software issues, including payment inquiries managed by internal accounts teams.
Perform additional duties as assigned, contributing to a flexible and comprehensive approach to SAM within Elsevier.

Skills & Experience:

Bachelor's Degree holder.
Knowledgeable in software asset management practices.
Proficient with ticketing systems like FreshService and financial systems like Oracle.
Excellent communication and interpersonal skills for interacting with internal teams and external vendors.
Ability to manage multiple tasks and adapt to changing priorities.

Software Asset Management Analyst I