Position Responsibilities:

Design, implement, and support learning programs and initiatives addressing professional development needs
Curate and maintain online learning content aligned with the global learning strategy
Facilitate discussions or sessions in Compliance New Hire Training and related programs
Conduct learning needs analyses to inform program design and enhancements
Monitor, measure, and evaluate the effectiveness of professional development initiatives
Maintain and update the Professional Development dashboard for management reporting
Manage training schedules and program timelines to ensure alignment with business and learner needs
Track and record learning participation using designated learning systems and tools (e.g., Pursuit, Compass)
Maintain and enhance the Compliance Training Audit Readiness Framework, including governance artifacts, policies, standards, procedures, and evidence repositories
Support regulatory examinations, internal audits, and assurance reviews by coordinating documentation, data extracts, and standardized responses
Perform periodic training governance and readiness health checks (e.g., documentation completeness, version control, approval tracking) aligned with global standards
Track, document, and follow up on remediation actions arising from audits, reviews, and validations
Produce accurate and timely compliance training reports for senior management, oversight forums, and stakeholders
Perform trend, exception, and issue analysis related to training completion, overdue items, and recurring issues
Ensure consistency, traceability, and alignment across data sources, reports, and governance artifacts
Support quarterly and annual validation activities, including documentation reviews, exception log management, and evidence testing
Maintain standardized templates, control inventories, trackers, and reporting tools to support scalable training oversight
Participate in ad hoc projects and continuous improvement initiatives as assigned

Required Qualifications:

3-5 years of experience either in learning & development, compliance trainings, training operations, or a related field
College/University Degree and/or equivalent experience in Education, Human Resources, Legal, Finance, Business, Communication or related fields

Preferred Qualifications:

Intermediate to Advanced user experience on Instructor-Led and/or eLearning authoring or development tools such as Microsoft PowerPoint, Word, Articulate Storyline 360, and LMS platforms
Strong organizational, multitasking, and problem-solving skills
Excellent written and verbal communication skills
High attention to detail and strong documentation discipline
Familiar with Adult Learning principles and methodologies
Ability to analyze data, identify trends, and communicate insights clearly
Strong interpersonal skills and ability to work collaboratively across teams and levels
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, SharePoint)
Working knowledge of learning, training operations, or governance frameworks

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ances try, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

Training Specialist

Compliance Specialist, Global Compliance Training and Professional Development