Position Responsibilities:

Collaborate with Valuation System Transformation project team and other groups within the Actuarial Systems group as well as Actuaries within the company to uncover pain points and opportunities to accelerate the delivery of new business value through software, infrastructure, and services
Deliver an exceptional user experience to Actuaries, through the delivery of services enabling
Self-service environment provisioning and configuration
Continuous integration, testing, delivery, and deployment
Logging, monitoring, and insight
Collaboration, planning, and reporting
Maintain and support these delivery services, with accountability for production reliability and usage, and the delivery of new functionality
Support non-production and Production operations and fixes
Work with support teams and vendors to implement fixes and changes
Primarily work in Asia, Mid or North America time, with flexibility to adjust to meet with the global team and support weekend deployments or production requirements.

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course
At least 1-2 years experience with the following:

Preferred Qualifications:

Experience in operations management & vendor management, working with stakeholders and support teams across the globe
Excellent analytical, problem solving, and solutioning skills
Knowledge and application of change & release management, ITIL4 & project management
Familiarity with agile principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features
Understanding of software development lifecycle
Understanding of how technology supports Manulife business strategy
Collaborative attitude, willingness to work with team members able to coach, share skills and methods
Constantly learns from both success and failure
Good verbal and written communication able to effectively articulate technical vision, possibilities, and outcomes
Good organizational, multi-tasking and time management skills
Strong management drive to ensure you meet defined service targets and Service Level Agreements
Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information

When you join our team:

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

Associate Software Technical Analyst - Databricks