This role offers an opportunity to support investment operations through accurate reporting, strong governance, and continuous process improvement. You will work closely with stakeholders, support reconciliations, and deliver meaningful insights while gaining exposure to investment products, data analytics, and transformation initiatives.

Position Responsibilities

Ensure timely completion of daily operational deliverables in line with agreed service levels.
Review and resolve cash and position exceptions as part of the reconciliation governance framework.
Collaborate with Investment Operations and partner teams on process, production, and issue resolution.
Collect, analyze, and interpret data to produce accurate management and stakeholder reports.
Develop and maintain reporting templates and dashboards, including training team members as needed.
Prepare management information through data gathering and data cleansing activities.
Drive process improvements and participate in initiatives such as system transitions and process transformations.
Support compliance, audit, and regulatory requirements.
Act as a backup Subject Matter Expert and support team capability development through updated procedures and training.

Required Qualifications

Bachelor's degree in Business Administration, Accounting, Finance, Economics, or a related field.
At least 5 years of relevant experience in investment or market operations.
Working knowledge of investment products and operational processes such as reconciliations, settlements, and asset servicing.
Strong analytical skills with intermediate to advanced proficiency in MS Excel and other MS Office tools.

Preferred Qualifications

Experience with third-party financial platforms such as Bloomberg, Aladdin, OMGEO, or DUCO.
Exposure to continuous improvement, automation, or Power Platform initiatives.
Project management or operational excellence training (e.g., PMO, Agile/SCRUM, Six Sigma).
Professional certifications such as CISI, CPA, or CFA.
Experience working on system transitions, automation, or transformation projects.

When You Join Our Team

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

Investment Operations Specialist