Problem Management, Integrations, Rest Apis, Webrtc, Splunk, Monitoring Tools, Oauth, PowerShell, Datadog, Python, routing strategies, VoIP, telephony protocols, CRM, SIP, architect flows, Rca, Genesys Cloud API Explorer, Genesys Cloud dashboards, ITIL Foundation certification, scripting automation, API troubleshooting, CAPA documentation, Genesys Cloud, ticketing APIs, digital channels

Major Incident Management, It Service Management, Problem Management, Gcp, Itil V3, Cloud Infrastructure, Azure, AWS, DevOps practices, ITIL v4, infrastructure-as-code, change governance, Genesys Cloud architecture, API-driven platform management, platform automation