Madhive is the leading tech company engineered for modern TV advertising. Advertisers can seamlessly customize and automate the OTT buying process into an efficient operating system using Madhive's self-service platform. Powered by an industry-leading bidder and device graph that processes 260 billion available ad opportunities daily, Madhive delivers precise, brand-safe audience connections efficiently and at scale.

Position SummaryThe Revenue Operations Specialist supports accurate billing, data management, and financial processes by maintaining customer and contract information, processing credit memos, and ensuring timely monthend invoicing. The role performs Excel-based reconciliations, assists with cash applications and payment processing, and coordinates with customers and internal teams to resolve billing issues. Strong attention to detail, proficiency in Excel, and experience with systems like Salesforce and NetSuite are essential. This is a fulltime, remote role operating on Eastern Time.

Roles & Responsibilities

Billing & Data Management

Follow structured Standard Operating Procedures (SOPs) to ensure accurate data entry and financial processing.
Enter new customer details, renewals, and contract amendments in Salesforce, ensuring readiness for month-end billing.
Process and validate credit memo entries, ensuring proper audit documentation is included before approval.
Input and maintain Frequence contract details in the Frequence platform post-signing.
Maintain and update tracking spreadsheets for contract billing schedules and ensure monthly invoicing accuracy.
Reconciliation & Audit Support
Conduct Excel-based IO reconciliations at month-end using reconciliation templates.
Review contract rates, flag discrepancies, and collaborate with the Billing Analyst to resolve issues.
Customer & Internal Communications
Respond to customer inquiries, confirm investigation of requests, and provide necessary documentation.
Work closely with internal teams to ensure billing accuracy and resolve discrepancies in a timely manner.
Accounting & Financial Processes
Assist with cash application and ensure proper posting of payments.
Support EBizCharge credit card processing and related payment tasks.
Apply credit memos and send updated invoices to customers.
Assist with preparing CSV files for NetSuite input and other ERP-related tasks.

Qualifications

At least 2 years of experience in accounts receivable, quote-to-cash, or a similar finance role, preferably in high-growth SaaS, subscription, or enterprise environment
Experience in Revenue Operations, Billing, or Accounting
Proficient in Excel (pivot tables and VLOOKUP), comfortable with reconciliations and data validation
Detail-oriented and process-driven, able to follow workflows and flag inconsistencies
Critical thinker, able to identify issues and escalate when needed
Strong verbal and written communication with customers and internal teams
Salesforce experience is a plus (data entry, customer management, billing)
Experience with NetSuite for reporting and revenue tracking
Background in billing, invoicing, and revenue recognition
Familiar with EBizCharge or credit card payment processing
Experience with month-end reconciliations and financial audits
Available to work from 9:00 am – 6:00 pm Eastern Time, Monday to Friday
Work arrangement: fully remote, but may be required to report onsite if necessary