Description

AboutClarvida

Clarvidabrightens lives and communities with access to the care and resources we all need to thrive. We provide behavioral health, foster care, and social services across the U.S. — and nowwe'reexpanding our mission-driven team to the Philippines throughClarvidaManila, our new global business center.

This role bridges strategy and execution—translating campaign priorities into actionable content calendars, publishing workflows, community management playbooks, and response protocols. The ideal candidate is highly organized, detail-oriented, and confident managing cross-functional inputs (creative, compliance, operations) to deliver consistent, on-brand social experiences.

Key Responsibilities

Social Strategy, Planning & Publishing
Own the social content calendar across platforms, aligning posts to campaigns, seasonal moments, and audience needs.
Translate strategy into clear briefs, timelines, and publishing workflows (drafting, review, approvals, scheduling).
Partner with Marketing Operations and internal stakeholders to ensuretimely,accurate, and compliant execution.
Community Management & Engagement
Monitor comments, DMs, mentions, and community conversations; respond using approved voice, guidance, and templates.
Maintain moderation and escalation protocols (e.g., sensitive topics, service recovery, compliance-related inquiries), coordinating with internal teams as needed.
Build engagement byidentifyingconversation opportunities, fostering two-way interaction, and elevating community insights to inform content and campaigns.
Reputation Management & Social Listening
Monitor reviews, ratings, and sentiment across key platforms; ensuretimely,appropriate responsesthrough support teams or vendors.
Use social listening and engagement trends toidentifyrisks, opportunities, FAQs, and recurring themes; escalate issues when needed.
Coordinate with internal stakeholders to align messaging, approvals, and response guidance across locations and service lines.
Campaign & Channel Integration
Align organic social, community engagement, and content to integrated campaign goals and key messages.
Partner with creative and channel owners (paid media, web, email, local marketing) to ensure consistency across touchpoints.
Maintain content libraries and evergreen programming to support always-on engagement and brand education.
Reporting, Insights & Optimization
Track and report on social performance and community health (reach, engagement, growth, response time, sentiment) and campaign contributions.
Identifyunderperformance, test improvements (content formats, cadence, messaging), and coordinate changes with relevant teams.
Consolidateinputs across teams and vendors to support dashboards, learnings, and leadership visibility.

Required Qualifications

4–6+ years in social media strategy, community management, integrated marketing, or similar roles
Proven experience managing multi-platform social calendars and engagement workflows
Strong project management skills and comfort coordinating cross-functional stakeholders and approvals
Familiarity with social listening, reputation management, and brand voice/moderation best practices
Must be willing to work fully on-site for the first month, then transition to a hybrid setup (3 days on-site, 2 days work from home).

Must-Have Competencies

High execution discipline and attention to detail
Strong organizational and project management skills
Ability to manage multiple stakeholders and priorities
Clear and effective communication

AI-Savvy Social Media Manager - Remote (Contractor)

Social Media & Community Manager