Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

This role requires detailed technical analysis, endtoend process validation, integration review, configuration evaluation, and identifying deviations in application behavior. It also involves ongoing collaboration with Java developers, integration teams, architects, database administrators, infrastructure teams, and key business users to ensure that solutions meet business requirements, maintain process integrity, and comply with IT standards.

The Java Technical Analyst/Developer participates in documentation activities, SIT/UAT testing cycles, release support, change validation, and postdeployment stabilization. The role also contributes to continuous improvement initiatives to ensure that applications and services operate according to corporate standards, integration patterns, and development best practices.

This position requires strong technicalfunctional judgment, a solid understanding of servicebased architectures, APIs, and Java components, structured analytical skills, and clear communication across involved teams to support effective diagnostics, issue resolution, and informed decisionmaking.

Responsibilities

1. Incident and Request Management (AMS)

Analyze, diagnose, and resolve technical incidents related to Java applications, ensuring service stability and availability.
Address functional and technical requests, evaluating their impact on the application ecosystem and proposing solutions aligned with the operating model.
Provide support for components involving JSP, Java 1.4/1.8, C, Axis, Scheduler, HTML, JavaScript and related libraries or services.
Verify proper information flow between applications, databases, and external services, identifying deviations and coordinating corrective actions.
Manage tickets according to established standards for priority, impact, and response times.

2. Technical Analysis and Process Validation

Review, analyze, and validate the technical behavior of applications, ensuring proper execution of processes, integrations, and system dependencies.
Validate synchronous and asynchronous integration flows, assessing mappings, constraints, exception handling, and expected functionality.
Identify root causes of failures across applications, integrations, databases, or related infrastructure components.
Document findings, implemented solutions, and technical recommendations, ensuring full traceability and operational consistency.

3. Technical Coordination within the Development Ecosystem

Collaborate with development teams to manage fixes, adjustments, or technical improvements resulting from incidents or requests.
Coordinate tasks with database administrators, infrastructure, networking, or security teams when technical interdependencies exist.
Use version control tools such as Git and Bitbucket to support code review, traceability, and change validation.
Follow up on technical analysis items to ensure proper implementation and closure.

4. Documentation and Operational Compliance

Maintain updated technical documentation, including configurations, critical functions, integration flows, operational procedures, and support evidence.
Prepare material required for internal audits, reviews, or continuous improvement initiatives.
Record best practices, recurring solutions, and technical guidelines to strengthen team knowledge.

5. Support for Testing, Changes, and Releases

Participate in functional and technical testing (SIT/UAT) to validate changes, fixes, and new features.
Validate deliverables before deployment to production, ensuring technical and functional compliance.
Provide support during postrelease stabilization by monitoring performance, logs, and overall system behavior.

6. Continuous Improvement within AMS

Identify opportunities to optimize applications, technical components, integration flows, or operational processes.
Propose enhancements to improve performance, maintainability, security, traceability, and user experience.
Support initiatives to strengthen the support model, automate tasks, and increase operational efficiency.

Who You Are

Required Knowledge and Skills

Technical Knowledge

Operating Systems: Windows, Linux, Unix basic commands, vi editor, shell scripting.
Networks & Security: Networking concepts, protocols, and information security basics.
Databases: SQL Server, Oracle, PL/SQL Oracle 11+.
Development:
- Languages: JSP, Java 1.4/1.8, C, HTML, JavaScript
- Preferred frameworks: Spring, Spring MVC, Struts, Hibernate
- Integration: RESTful APIs, OpenAPI, SOA, OAuth
- Other tools: Axis, Scheduler, Maven, Anypoint, Runtime Manager, API Manager
Support Tools: Jira, ServiceNow, ControlM
Collaboration Tools: Office, Teams, OneDrive
Version Control: Git, Bitbucket
Integration Models: Synchronous and asynchronous patterns

Soft Skills

Effective problemsolving and diagnostic capability under pressure
Clear communication with nontechnical users and technical teams
Strong customer orientation and expectation management
Teamwork and collaboration with developers, QA, infrastructure, and other IT areas
Time management and the ability to prioritize multiple incidents

Education and Certifications

Bachelor's degree in Systems Engineering, Computer Science, IT, or a related field
Preferred certifications: Java, Microsoft, ITIL

Experience

Senior profile: +5 years in technical support or development with Java technologies
Preferred:
- Experience in retail or familiarity with Palacio de Hierro systems
- Production support, user support, and application maintenance
- Availability for shift rotation and afterhours support (24/7 service)
- Experience in AMS environments and implementation projects
- Strong selfmanagement, continuous improvement mindset, and results orientation

Languages

Spanish: 100%
English: Basic

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

Java Technical Analyst / Developer, APIs – AMS Application Support