Job Description

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Job Title: IT - SAP Functional Analyst (Customer Experience)

Posting Start Date: 4/24/26

Division: Corporate

Posting Area: IT + Information Systems

Job Location: Cebu City, Philippines

Employment Agency: BSA Solutions Inc.

Job Title: IT - SAP Functional Analyst (Customer Experience)

Location: FLB Corporate Center - Archbishop Reyes Ave, Cebu Business Park, Cebu City, Cebu 6000

Gross Monthly Salary:

PHP 60,000 - PHP 80,000 (depending on experience)

Work Arrangement: Office Based

Work Schedule: Monday to Friday, 10:00pm to 7:00am (Philippine Time)

About Woodgrain:
Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.

Job Summary:
The IT SAP Functional Analyst (CX) is responsible for designing, building, and delivering the configuration of Customer Experience modules, technical solutioning for integrating software applications and SAP implementations, and working closely with the Data Integration team to develop interfaces and automate solutions. This role will also contribute to the implementation and maintenance of systems that support Woodgrain's SAP Customer Experience functions in accordance with the Project Management Life Cycle and will be heavily involved in blueprinting, partnering with the business users and subject matter experts to analyze, define, and implement lean business processes and system solutions that will be utilized across the Woodgrain organization during SAP implementations for mergers, acquisitions and upgrades, as well as the integration of non-SAP solutions with SAP.

Duties & Responsibilities:

Configure Customer Experience Modules

Participate in blueprinting sessions to define scope, gather business requirements, create concepts and designs that meet business needs, and document detailed specifications for the development of custom programs, testing, and implementing the automated solutions.

Document requirements for conversions, upgrades, interfaces, business logic, reports, forms, and workflow and develop technical solutions as defined and documented during blueprinting.

Manage and perform functional, unit, regression, and integration testing for go-lives and software updates.

Deliver multiple projects (sometimes concurrently) by effectively communicating and collaborating with cross-functional teams including IT Applications, Infrastructure, SAP Basis, Security, Data Integration, Architecture, Business Resource Managers, the Business, and Management.

Provide customer service to end users by logging, routing, and resolving incoming requests for CX-related process or system issues and bugs.

Develop, document and revise standard operating procedures, user documentation, business process workflows and training guides

Requirements:

Must be able to effectively communicate in English, both verbally and in writing.

Bachelor's degree in a technical areas such as Computer Science, Information Technology, or Business. Equivalent training and experience can be considered in lieu of a degree.

At least 5 years of previous experience working with an ERP in the Customer Experience environment.

Understanding of and experience with CX terminology and methodology.

Previous experience having performed configuration in SAP ECC 6.0 is highly desirable. Preference will be given to previous S/4 HANA experience.

Previous experience with various CX Solutions (i.e., Legacy CRM, Customer Portal, E-Commerce, Marketing, CPQ)

Additional Skills:

Excellent analytical skills to interpret complex, cross-functional requirements and challenges.

Ability to develop process maps, project plans, cutover and conversion plans, technical specifications, user guides and other documentation.

Ability to work efficiently with team members from different geographical locations and expertise backgrounds.

Excellent customer service skills, computer knowledge and skills, and effective oral and written communication skills.

Ability to effectively communicate in English, both verbally and in writing. Additional languages preferred.

Physical Demands:
The physical demands and work environment are representative of a typical office environment. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. The employee must occasionally lift or move up to 25 pounds.

Travel:

This position does not require travel to other Woodgrain locations.

Applications will be accepted until the position has been filled

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