At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact

Key Responsibilities

Design, implement, and optimize continuous integration and continuous deployment pipelines across multiple applications and environments
Lead efforts to build and mature software-defined infrastructure and infrastructure automation practices
Coordinate complex build and release activities across engineering, operations, QA, and other stakeholders
Define, implement, and improve automated quality gates, release controls, and deployment standards
Partner with engineering teams to establish code quality metrics, delivery measurements, and operational standards
Identify process gaps and drive improvements in build automation, deployment efficiency, scalability, and reliability
Research, evaluate, prototype, and recommend new tools and technologies to improve DevOps capabilities
Provide technical leadership and guidance on DevOps best practices, branching strategies, environment management, and release processes
Manage and support day-to-day operations of source control, pipeline, build, and deployment systems
Lead maintenance, upgrades, troubleshooting, and performance tuning of DevOps platforms and tooling
Support production and pre-production release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
Mentor other engineers and contribute to the growth of DevOps knowledge and maturity across the organization

Required Qualifications

4+ years of experience working with Git-based source control systems, preferably GitHub
3+ years of experience writing Python, Shell, or similar scripting languages
2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies
3+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms
2+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms
Strong experience with build automation, code promotion techniques, branching strategies, and release orchestration
Experience building, deploying, and supporting Docker containers and Docker-based microservices
Strong understanding of CI/CD design patterns, pipeline governance, and deployment best practices
Experience working with Windows Server environments, including IIS and .NET deployment patterns
Strong understanding of cloud infrastructure and automation frameworks
Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia

Preferred Qualifications

Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
Experience supporting enterprise-scale engineering or R&D organizations.
Experience with cloud infrastructure, automation, and platform reliability practices.
Familiarity with container orchestration concepts such as Kubernetes.
Familiarity with Grafana-based monitoring, observability, and log management tools.
Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
Experience mentoring engineers or leading technical initiatives across teams.
Experience with Ansible or similar configuration management tools.
Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies

Excellent troubleshooting, problem-solving, and debugging skills.
Ability to design and build environments, systems, and solutions from the ground up.
Strong ownership mindset and ability to lead initiatives in close collaboration with the team.
Quick learner with the ability to adapt to evolving technologies and priorities.
Service-oriented approach with a strong focus on enabling engineering teams.
Strong collaboration skills and team-first attitude.
Ability to manage multiple priorities and deliver high-quality work on schedule.
Strong judgment and decision-making in high-pressure or time-sensitive situations.
Willingness to share knowledge and support the development of junior team members.

Automation & AI Mindset

The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.

AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.

Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
Openness to learning how AI can improve build, deployment, and operational processes.
Ability to quickly adopt new AI tools and incorporate them into daily work.
Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
Expected to prototype and integrate AI-driven solutions into existing pipelines and workflows.
Contribute ideas and feedback to the team's AI adoption strategy.
Stay current with emerging AI tooling relevant to DevOps and share findings with the team.
Able to evaluate an AI tool's fit for a specific CI/CD challenge and articulate trade-offs.

What's in it for you

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10629

Reporting into: Manager, Engineering, CX

Role Type: Individual Contributor

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Senior DevOps Engineer, CX