Description

Empower global commerce—one order at a time.

Who We Are

We are the business behind the world's brands. At Ingram Micro, we're redefining distribution and shaping the future with cutting-edge technology. Operating in 57 countries and reaching nearly 90% of the global population, we help businesses run better, grow faster, and achieve their sustainability goals. Our people-first culture empowers 24,000+ associates to thrive in a diverse, inclusive, and values-driven environment.

How Our Team Works

The Sales Support team plays a vital role in ensuring seamless order management and customer satisfaction. By collaborating across departments—from Credit Ops to Supply Chain—we help our partners deliver on promises and maintain operational excellence. Our work directly supports Ingram Micro's mission to be the most valuable technology partner in the world.

Our values in action

At Ingram Micro, we believe success is built on Results, Integrity, Imagination, Courage, Responsibility, and Talent. Our team embodies these values by solving complex transactional challenges, proactively identifying sales opportunities, and ensuring every order is accurate and impactful. We foster a culture of collaboration, transparency, and continuous improvement—because it works when we work together.

Job Responsibilities

Order entry, order processing, contacting resellers for verifications
Prepare accurate proactive and reactive customer quotations.
Validate all quote data to ensure correctness before submission.
Follow up with customers and partners to drive quote conversion into sales.
Respond to inquiries from partners, customers, and internal teams regarding quotes, pricing, and product details.
Maintain updated records of quotes, follow-ups, and customer communications.
Overriding of PO prices and vendor prices

We're Looking For Someone With

College graduate of any course; if High School Diploma, should have at least 2 years functional experience.
Must have at least 2 years of Order Management and Quotation experience
BPO experience in any LOB are also welcome to apply
Background in supply chain or IT distribution is a huge advantage
Good English communication skills
Knowledgeable with MS Excel functions (vlookup, pivot, etc)
Willing to work on day shift (AU/NZ time zone) and 10 days RTO/monthly

Associate III, Sales Support (Order Management))

Associate III, Sales Support (Order Management))