Discover your 100% YOU with MicroSourcing!

Position: Application Support Specialist

Work setup & shift: Work From Home | Dayshift

Why join MicroSourcing

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an Application Support Specialist, you will:

Monitor, prioritize, route, and respond to incoming support tickets, emails, chats, and calls.
Provide day-to-day application support for Mediaocean platforms and related systems.
Investigate, troubleshoot, and resolve application, workflow, and system-related issues.
Analyze incidents, identify root causes, and coordinate with internal teams for resolution.
Collaborate with Product, Engineering, Operations, and Customer Success teams to ensure timely issue resolution and service delivery.

What You Need

Non-negotiables

1–3 years of experience in application support, technical support, customer support, or related roles.
Experience supporting enterprise applications, SaaS platforms, or business systems.
Strong troubleshooting, analytical, and problem-solving skills.
Experience working with ticketing systems and incident management processes.
Excellent verbal and written English communication skills.

Preferred Skills/expertise

Background in media, advertising technology, or agency systems.
Basic to intermediate knowledge of SQL, databases, or data analysis.
Proficiency in Microsoft Office applications, particularly Excel.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
Demonstrated ability to quickly learn new systems, processes, and technologies.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply

Application Support Analyst

Application Support Analyst - Ticketing System