Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

It takes a special person to be effective in stressful situations. In fact, it takes a gifted, diplomatic and persistent person who can see past the challenge to a successful outcome. If that's you, get with us because this role at UnitedHealth Group is all about special. You'll consult directly with our customers who have outstanding medical bills to identify reasons for late payments and set up payment plans that are mutually agreeable. It's an important role and it will take all of your skills. Join us and discover the exceptional training, support and opportunities to grow that you'd expect from a Fortune 3 leader.

Primary Responsibilities

Contract reading of payment dispute.

Working on the Provider side.

Checking with the insurance to verify claim status and collect unpaid claims.

Process claims payment.

This is a challenging role that requires providing best in class service to our customers during their times of difficulty. It's a fast paced environment that requires focus and ability to multi-task throughout the day. This is a 40 hour, full time role working flexible shifts, sometimes including evenings or Saturdays. We require our employees to be flexible enough to work any shift, any day of the week during those hours.

Required Qualifications

An education level of at least college undergrad for 2 years.
Familiar with UB Claims and has knowledge in UB04 forms.
Have a solid background on medical billing/ AR Collections at least 18 mons.
Should have experience working on Provider side (hospital side).
Background in calling insurance (Payer) to verify claim status and payment dispute.
Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications.
Ability to multi-task and to understand multiple products and multiple levels of benefits within each product.

Preferred Qualification

An education level of at least college undergrad for 2 years.
Familiar with UB Claims and has knowledge in UB04 forms.
Have a solid background on medical billing/ AR Collections at least 6-12 mons.
Should have experience working on Provider side (hospital side).
Background in calling insurance (Payer) to verify claim status and payment dispute.
Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications.
Ability to multi-task and to understand multiple products and multiple levels of benefits within each product.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

Healthcare Collections Associate - Quezon City