POSITION DESCRIPTION: Accounts Receivable (AR) Collections Team Lead – Shared Services

Summary Description: Working with an emerging shared services organization, the AR Lead is responsible

for leading and supporting a Dover business segment's processing of account receivables. This role is

responsible for managing a small team of accounts receivable analysts to ensure accurate and timely

processing of receivables for a specified Dover business segment. As an AR Collections Team Lead, you

will also be responsible for investigating and correcting escalated issues while maintaining positive

relationships with internal and external customers, as measured by service level agreements and key

Essential Responsibilities

Workload analysis, capacity planning Operating Company guidelines and requirements
Maintain customer relationships
Processing, monitoring, and proactively managing customer credit (including coordination with Operating Company leadership to appropriately manager customer relationships)
Partnering with related functions such as Sales, Customer Service and Customer Data Management
Managing collections activities impacting monthly metrics on receivables current and past due
Provide and perform audit requirements on a timely manner
Handle escalations from internal and external customers
Internal and external performance reporting and relationship management
Provide for additional reporting related to functional activities
Coach and guide direct reports on individual performance and career management
Continuous improvement leadership, including identification of process and system improvements
Partnering with the Sr Team Lead to support strategic initiatives
Collaborate with Cash App team lead on unapplied cash resolution
Complete and provide progress on special projects as assigned in a timely manner
Executes ERP Month-End closing
Conduct regular team huddles
AR Review File preparation

Qualifications

Bachelor's degree in Accounting, Management Accounting, Business Management, Business Administration or related field preferred
Minimum three (3) years Accounts Receivable experience including:
At least 2 years in Shared Services or BPO model preferred
Minimum of 2 years supervisory or junior manager experience is required
Has managed at least 5 direct reports in prior employment
Experience managing data in large ERP systems, such as SAP or Oracle (preferred)
Good understanding in Philippine Labor laws
Proficiency using Microsoft Excel
Knowledge and actual exposure to Operations Management is a plus
Demonstrated proficiency managing data in Microsoft Office

Preferred Qualifications

Excellent interpersonal and communication skills
Ability to work in a fast paced, high volume environment while remaining organized with strict attention to detail
Ability to meet deadlines and produce accurate results
Willing to work flexible hours when business conditions dictate
High level of customer focus and ability to maintain a positive attitude at all times
High level of proficiency in Microsoft Office products
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to prioritize and multi-task in a fast-paced environment
Self-directed, positive and ethical role model able to work with minimal supervision
Ability to be an effective team member and display initiative
Ability to maintain a professional demeanor at all times with customer and coworkers; fully

observe Dover's Code of Ethical Conduct, Employee Handbook Personal Conduct of Employees

policies and ISO Quality System Standards

Company Overview

Dover Business Services (DBS) is an independent business to business service provider within Dover

Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable

for delivering selected transactional services in Accounting and Finance to the entire organization. With

locations in Cebu, Philippines; Suzhou China; and Bucharest, Romania, DBS centers operate across the

globe to maximize service to our operating companies (OpCos).

Dover Corporation deliver's innovative equipment and components, specialty systems and support

services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration &

Food Equipment. Dover combines global scale with operational agility to lead the markets we serve.

Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees

takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in

Downers Grove, Illinois, Dover trades on the New York Stock Exchange under DOV.

Collections Team Lead

Team Lead, Accounts Receivable - Collections