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Job Description:

Collect, clean, and analyze chatbot interaction and user behavior data to identify key trends and business issues
Design and maintain dashboards and reports to support product, operations, and engineering teams
Monitor key performance metrics (e.g., intent recognition rate, response time, user satisfaction) and provide actionable insights
Collaborate with data scientists, product managers, and engineers to support business decisions and product improvements
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Senior Product Data Analyst, Shop Chatbot & AI Chat