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Position Title: Head, Business Performance Management

Job Summary:

The Head of Business Performance Management is responsible for leading the sector-wide planning, monitoring, and governance of key business performance indicators across the product lines of the Consumer Business Sector.
This role collaborates closely with CBS senior leadership to translate strategic priorities into measurable outcomes, provide forward-looking performance insights, and enable disciplined decision-making through robust performance management frameworks.
Identifies drivers of revenue growth and provides insights for revenue optimization and cost minimization
Performs cost analysis and assists the business to make sound decisions in terms of budget utilization
Manages the planning and execution of the annual budget planning exercise of the sector

Specific Duties & Responsibilities:

Ensures the achievement of card acquisition targets on a monthly, quarterly and annual basis utilizing all available resources to maximize sales opportunities and drive program execution.
Promote the adoption of digital application fulfillment.
Pro-actively participates in the identification of acquisition opportunities in alternative channels such as Corporate engagement programs, partnerships, collaborations to differentiate Metrobank vs competition.
Generate quality turn-ins, approval and CPA, based on the agreed metrics
Manage the ratio of Premium to Non-Premium card acquisition
Periodic competitive reports and trends to be provided to head office based on insights, feedback and observations on ground
Escalate issues to his Immediate Supervisor/ Unit Head that may result to Bank risk.
Perform projects/ responsibilities that may be assigned from time to time

Qualifications:

Leads the design and execution of the Consumer Business performance management framework – on a product-, segment-, and sector-level - ensuring alignment with overall business strategies and financial plans.
Partners with business and finance leaders in annual budget planning, target setting, and periodic forecasting of key business and financial KPIs.
Establishes performance review cadences (monthly, quarterly, and ad-hoc) to track progress, identify risks and opportunities, and recommend corrective actions
Provides actionable insights and forward-looking analysis to support strategic and tactical decision-making
Identifies emerging trends, performance drivers, cost drivers, and gaps versus targets (including deviations), and proactively recommends improvement initiatives
Supports Sector Head with concise performance dashboards, scorecards, and briefing materials
Provides timely and relevant management information on a regular (e.g., daily, weekly, monthly) basis focusing on key financial result areas and performance indicators
Manages regular forecasts (trajectory) of financial performance of the sector based on revised assumptions, recent trends, directions, and/or actual figures
Implements financial control policies, processes and procedures for the business, particularly on expense management
Partners with CBS business units on post implementation review of the financial performance of implemented initiatives
Builds and maintains a network with the CBS leaders to ensure consistency of approach and communication of budget agenda items
Handles other business performance and strategic support related functions as may be assigned on an ad hoc basis

Other Details:

Rank: Senior Officer

Unit: Consumer Business Sector – Decision Management Division

Location: Metrobank Card Center, Makati City