REQ14253 Waiter (Open)

Position Summary

The Waiter is accountable to complete all assigned tasks with the highest level of service quality.

Guest relations through well-developed food and beverage skills, knowledge and experience, in accordance with the vision, values and objectives of the company.

Primary Responsibilities

Always greets guests promptly in a warm and friendly manner
Establishes immediate eye contact and smiles with guest
Always thank and farewells guests conveying anticipation for their next visit
Establishes rapport with guests to build guest loyal and gathers constructive feedback to ensure satisfaction of every individual of guest
Remains friendly and flamboyant as an individual
Maintains the conversation and do not exposes any sensitive topics to the guest
Ensures that brand standards are consistently implemented.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Conducts monthly inventory checks on all operating equipment and supplies.
Exhibits a thorough knowledge of menu and presentation standards and sound knowledge of beverages preparation techniques
Ensures that the outlet is kept clean and organized, both at the front as well as the heart of house.
Prepares and assembles orders in sequence and makes quality checks before service
Applies food and beverage service techniques correctly at all times, serves items with enthusiasm
Completes the daily responsibilities that are set for each individual shift Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
Recognizes the step of the billing process
Anticipates for any unexpected guest need and reacts promptly
Communicates effectively to know the daily task assign
Maintains back up supplies stock for the daily operations and anticipates busy demands
Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
Ensures high standards of personal presentation and grooming.
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

Qualifications

Experience

Experience in Food and Beverages, 5 star international hotels/resorts, and/or in freestanding restaurants is an advantage
Fresh graduates are welcome

Education

Preferably a Diploma holder in Hospitality Business Management or any related course

Skills / Competencies

Has effective time management, task management and communication Good command in both spoken and written English.

Other Attributes

Passionate
Organized
Innovative
Customer-orientated