We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Minimum Requirements And Qualifications

Education

Associates Degree required
Bachelor's Degree preferred
Masters Level Degree in Business, MIS, computer programming or other field of study reasonably applicable preferred. Work experience may be substituted for this requirement.

Training Requirements

Dialer training preferred (CISCO, Avaya, Noble, etc)
Six Sigma and/or Lean certification preferred

Knowledge And Skills

Good communication and interpersonal skills, both verbal and written, that promote open and trustworthy working relationships
Ability to efficiently multi-task
Demonstrated quantitative skills; detail oriented
Effectively manage time and resources to ensure that work is completed efficiently
Must be customer-focused, service-oriented, and highly collaborative
Collections industry knowledge
Knowledge of regulatory environment, including but not limited to FDCPA, TCPA, CCPA, Gramm-Leach Bliley Act, CFPB
Advanced analytical skills required

Technical Skills

Advanced MS Office skills (Word, Excel, Access, PowerPoint and Outlook).
Autodialer and telephony technologies required
VBA Coding preferred
MS Project preferred
SQL and/or SAS preferred
Relational database experience preferred
BI reporting experience preferred
Oracle experience preferred

Job Experience

Two years contact center experience required
One year predictive dialer administration (or similar) preferred
One year consumer collection experience preferred
Experience analyzing large data sets and presenting recommendations to executive level leadership
Experience in process improvement

Complexity

Level of decision making authority (nature and scope of decision-making, extent to which independent action is taken)

Ability to make sound business decisions that affect multiple business units

Level of autonomy (supervision received)

Must be able to work independently, as well as remotely in a responsible manner

The impact of his/her decision on the organization

Large impact to business results due to strategy changes and production results.

Supervisory Responsibility

None

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [HIDDEN TEXT], including the title and location of the position for which you are applying.

Analyst, Contact Center Communications (PHL)-2