The VPA Senior Analyst is a key member of the Fund Administration group at John Hancock Investments, responsible for ensuring the accuracy, integrity, and timeliness of trade processing and investment data within the VPA system. This role plays a critical part in supporting both daily operational activities and strategic initiatives by working closely with global teams, including the Global Batch Operations Center (BOC), the Asset Allocation Team, and various Business Units.

The incumbent is expected to demonstrate strong proficiency in a wide range of investment products and possess a deep understanding of fund administration processes. In addition to core responsibilities, the role involves planning and organizing work assignments, identifying and addressing training needs, mentoring new and junior staff, and contributing to team projects and process improvement initiatives.

This position requires a high level of analytical thinking, attention to detail, and the ability to manage multiple priorities in a fast-paced, collaborative environment. The VPA Senior Analyst also plays a vital role in maintaining compliance with internal controls and regulatory requirements, including support for Sarbanes-Oxley (SOX) documentation and audit processes.

Position Responsibilities:

Initiate the VPA daily trade process via an application batch process
Work closely with the Global Batch Operations Center (BOC) to troubleshoot issues that may arise during either process
Review exception/variance reports and communicate accordingly to the Boston staff
Ensure the integrity of the VPA system data through daily detailed reconciliations with various source data
Research variances and work with business unit control areas and Boston staff to resolve
Ensure that all work is completed on time and within given guidelines/standards.
Provide excellent customer service within the organization
Monitor processing of trade transactions submitted by the Business Units per policy and procedures
Ensure the integrity of the VPA system data through detailed daily reconciliations with the Business Units.
Troubleshoot issues that arise during the process and escalate to the Director as needed
Ensure that all work is completed on time and within given guidelines/standards
Provide the Asset allocation team daily reporting on underlying fund positions within their fund portfolios
Process trade instructions within the VPA application as dictated by the Asset Allocation Team
Daily review and reconciliation of ETF market value positions
Daily review and reconciliation of direct security trades and share positions
Assist with Business Unit fund and product initiatives
Assist with the system development and change process
Assist in maintaining proper documentation related to Sarbanes Oxley (SOX) requirements for annual Segregated Funds and IT audits
Providing necessary audit support to PWC, E&Y, Compliance, Internal Audit or Risk teams are requested
Monitor and troubleshoot our RPA automation processes with the Robotic Automation Solutions team
Own review/QC responsibilities for the team

Required Qualifications:

University degree in accounting, finance, business, or relevant field of study
At least 5 years progressive experience in a financial services company and/or shared services environment
Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) and must be willing to work on a day shift schedule
Experience working with senior management teams (Stakeholder management requiring persuasion / influencing skills) relationship building and negotiation skills
Good understanding of the end-to-end production environment, and the impact of changes to the reporting process, production schedule, and all the systems and applications supported by Finance.
Excellent analytical, problem-solving, and influencing skills.
Ability to work in an ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
Strong interpersonal skills and ability to work effectively across cultures. Excellent English written and verbal communication skills.
Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must VBA is a plus). Proficient in MS Office suite including Outlook, Word, Power Point, and Project.
Capable of building a business case for potential process improvements including cost/benefit analysis
Participates in educational opportunities reads professional publications maintains networks and participates in professional organizations to always be up to date on job knowledge.
Prioritizing and reprioritizing work deliverables and projects for internal clients based on changing business needs (deadlines, costs, scope of projects)
Day to Day operational decision-making authority
Decisions beyond normal day to day may require escalation to management
Managing projects and major deliverables
Recommending and implementing process improvements

When you join our team:

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid