We are looking for IT professionals to join a dedicated team supporting client transitions and managed services rollouts. This role focuses on onboarding, security tool deployment, environment discovery, and documentation, working closely with internal teams and client stakeholders. The ideal for candidates experienced in MSP environments, security tools, and cloud/endpoint deployments.

Key Responsibilities

Communicate regularly with clients, onboarding teams, project managers, and internal stakeholders to provide updates and recommendations
Perform environment discovery and assessments using diagnostic tools; document findings and evaluate security, performance, and overall health
Support the transition to new managed services plans, ensuring minimal disruption to business operations
Deploy and configure security and managed services tools, including:

Endpoint Detection & Response (EDR)
SOC/SIEM solutions
Web and DNS protection tools
Microsoft 365 security tools

Install and manage solutions such as:

Backup and monitoring tools
Microsoft Defender, Azure AD, and email security platforms
RMM tools (e.g., Datto, Kaseya)
PSA/helpdesk tools (e.g., ConnectWise)

Create and update technical documentation, including:

Workstation build checklists
Employee onboarding/offboarding processes

Participate in handoff sessions to ensure service desk readiness and ongoing client support
Coordinate with vendors and third-party providers to resolve issues and ensure system compatibility
Manage service and project tickets, ensuring timely updates and resolution
Collaborate with teams to ensure smooth IT transitions and secure environments

Requirements

Strong communication skills (written and verbal)
Excellent time management and organizational skills
Ability to multitask in fast-paced environments
Strong problem-solving mindset and attention to detail
Team-oriented with the ability to collaborate across functions

Technical Skills:

Strong knowledge of Microsoft 365 services
Basic to intermediate knowledge of:

Active Directory & Group Policy
DNS and networking fundamentals

Experience with:

RMM tools (Datto, Kaseya)
PSA tools (ConnectWise)
Email security (Microsoft Defender, Mimecast)

Understanding of endpoint, network, and security technologies

Experience Required

At least 1 year of experience in an MSP environment
Hands-on experience deploying:

EDR, SIEM, MFA, MDM, antivirus, and access control solutions

Experience with virtualization and cloud platforms:

VMware, Hyper-V, AWS, or Azure

Familiarity with:

Microsoft Defender (email protection)
RMM tools (Kaseya VSA, Datto RMM)

Nice to Have:

Experience with:
Dark web monitoring tools
MFA solutions (Microsoft, DUO)
Web/DNS protection tools (e.g., Cisco Umbrella)
EDR solutions (e.g., SentinelOne)

Benefits

HMO
Work From Home (WFH) setup
Government-mandated benefits
Opportunity to gain global exposure working with international clients
Strong focus on career growth and professional development

Onboarding / Security Engineer (WFH)