Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business optimal growth potential, may it be from the ground up or by innovative transformation.

Our Team Is Composed Of Hand-picked Talented Individuals Adapted To Handle Themselves In a Balanced Environment Of Smart And Hard Work While Maintaining a Dynamic Relationship With Stakeholders, Leaders, And Team Members. Important Decisions Revolve Around The Guidance Of Our Core Values, Especially When Choosing The Right People

Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.
Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don't just take our word for it; experience the growth yourself!

If you don't know where to start, check us out at www.enshored.com.

Essential Duties And Responsibilities

Lead a team of Sr Quality Analysts and Quality Analysts
Conducts quality assurance evaluations (internal audits) for employees to improve the customer experience.
Provides immediate feedback to employees who make critical errors.
Conducts regular feedback to employees regarding their quality audits.
Spearheads internal and external calibration sessions and provides calibration results.
Generate weekly, monthly, and quarterly quality audit-related reports, which shall be sent out to Stakeholders.
Creates, analyzes, and presents reports and insights to stakeholders
Helps improve our frontline consultants technical competence through quality evaluations, identifying both strengths and development opportunities.
Conducts an audit of the auditor.
Conducts process improvement initiatives.
Ability to communicate well with stakeholders.
Performs other duties as assigned.

Minimum Requirement Qualifications

Key Skills:

Bachelor's/College degree
With at least two years of Quality Supervisor experience
Extensive experience in audit and quality management.
Knowledge of tools, concepts, and methodologies of QA
At least 4 years of experience in doing a quality audit for any related campaign in a BPO setting.
Strong written and verbal English communication skills
Experience in developing and maintaining relationships with key internal stakeholders.
Ability to work with deadlines and under pressure with a positive attitude.

About Enshored

Enshored is the leading outsourcer for start-ups. We're here for the innovators, for the scalers. We're here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don't treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.

Quality Team Lead