At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be Apply now!

Learn more:

Please, apply till: April29, 2026

Reporting to: ELC Team Lead / CPM

Duty Post: JTI GBS Manila (McKinley West, Taguig City)

Role: Temporary

Employee Life Cycle (ELC) Specialist - Temporary

Ensure efficient delivery of Employee Life Cycle services to stakeholders (entities, regions, employees) in line with agreed Service Level Targets.Provide timely, accurate end-to-end People & Culturesupport within Global Business Servicesscope, following standard operating procedures.Maintain data, prepare employee documents and reports, and support employee communications within defined procedures.Support and promote MyJTI adoption by guiding requestors on the most effective way to raise service requests.Keep SOPs and working documents up to date, documenting new processes and changes as needed.

As theELC SpecialistinGBS Manila,you will be responsible for:

Receive and respond to Employee Life Cycle inquiries and requests with timely, accurate, and professional support
Process tickets in MyJTI (ServiceNow) in line with SOPs and service level targets
Validate requests, employee data templates, and supporting documentation using established checklists
Maintain employee data and lifecycle events in HR and payroll systems within GBS scope, following corporate and local guidelines
Create and maintain organisational structure data in SAP HR and other systems in scope
Prepare contracts, letters, certificates, and confirmations using approved templates
Notify relevant parties of employee data changes in line with process requirements
Support employee access and enrolment activities (e.g., T&E tools, corporate card provisioning, benefits enrolment, ESPP enrolment and updates)
Prepare and distribute employee communications for recurring P&C processes (e.g., annual personal data validation, tax-related submissions) within defined procedures
Update SOPs, working instructions, and supporting documents when processes or systems change
Advise and guide employees and managers on how to use MyJTI and how to request services from GBS efficiently
Capture user feedback and escalate improvement opportunities to MyJTI power users and relevant stakeholders

Requirements:

University degree (Bachelor's or Master's)
One to two years of experience in a multinational organisation in a similar role
Hands-on SAP HR experience preferred
Experience in an administrative role is an advantage
Fluent written and spoken English (Additional languages are an advantage)
Good understanding of end-to-end processes and service delivery
Good understanding of organisational management principles
Understanding of payroll needs and statutory reporting requirements is a plus
SAP CRM knowledge highly preferred
Strong customer service mindset
Strong team player open-minded and flexible
GBS-related certification is a plus (e.g., Certified GBS Professionals Program)
Working knowledge of Winshuttle and basic image editing tools (e.g., Photoshop, Paint) is a plus

Are you ready to join us Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor Assessment tests Interviews Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

Employee Life Cycle Specialist (Temporary)

Employee Life Cycle Specialist (Temporary)