Workforce Management (WFM) Analyst

This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.Our culture thrives onfinding new and better ways to accelerate what's next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

Role Summary:

The Workforce Management Analyst supports global customer support operations by providing accurate forecasting, capacity planning, scheduling analysis, and workforce reporting. This role partners with Operations and Workforce Management leadership to translate demand signals into actionable staffing insights that support service level performance and operational efficiency.

Key Responsibilities:

Analyse historical volume, trends, and business drivers to develop short- and mid-term forecasts.
Support capacity and staffing models aligned to SLA, CSAT, and backlog targets.
Create and maintain workforce schedules based on forecasted demand, shrinkage, and skill requirements.
Monitor intraday and real-time performance, identifying risks and escalation needs.
Produce operational workforce reports, including demand vs capacity, utilisation, and adherence.
Support hiring justifications, transition planning, and scenario modelling activities.
Ensure data accuracy across workforce management tools and reporting systems.

Qualifications:

Bachelor's degree in Business, Analytics, Finance, Mathematics, or related field.
Experience in workforce management, analytics, or operations support.
Strong analytical and Excel skills WFM tools experience preferred.
Ability to communicate insights clearly to operational stakeholders.

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Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Business Processes, Business Solutions, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning + 7 more

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: .

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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