JOB DESCRIPTION

1. Provide Technical/Clinical Assistance with the Epic Systems

Troubleshooting system issues: Diagnosing and resolving problems related to Epic modules (e.g., EpicCare, Radiant, Willow, etc.).
Supporting clinical users: Assisting physicians, nurses, and other healthcare staff with system navigation, order entry, documentation, and reporting.
Workflow optimization: Collaborating with clinical teams to ensure Epic supports efficient and accurate clinical workflows.
Training and guidance: Offering just-in-time training or refresher sessions to end users on Epic features and best practices.

2. Perform Thorough Functional and Technical Reviews via ServiceNow Tickets and Hotline and Provide Guidelines to End Users

3. Delegate Tasks/Ticket Assignment to the Rest of the Offshore Team

4. Prepare Weekly Performance Report

Professional & Technical Skills:

- Required Skill: Expert proficiency in Healthcare Management.

- Additional Good To Have Skills: Experience with Electronic Medical Records (EMR).

- Strong understanding of software development life cycle methodologies.

- Proficiency in programming languages relevant to healthcare applications.

- Experience with database management and data integration techniques.

- Familiarity with agile development practices and tools.

Education: Graduates only

Nursing grad, Allied Medical Health courses e.g. Pharmacist, Nutritionist with clinical experience)

Also welcome IT and business course graduates with Healthcare experience

Additional Information:

- The candidate should have minimum 2 years of experience in Healthcare Management.

- This position is based at our Manila office (UT2), Daily RTO, Mid to Night Shift

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

EMR Senior Analyst