Job Description: Bilingual English-Mandarin/Cantonese Customer Service Representative

Position Overview

We are seeking a highly skilled and customer-oriented Bilingual Customer Service Representative fluent in English, Mandarin, and Cantonese. The role involves providing exceptional support to clients via phone, email, and chat, ensuring clear communication across languages and delivering solutions that enhance customer satisfaction.

Key Responsibilities

Handle inbound and outbound customer inquiries in English, Mandarin, and Cantonese
Provide accurate information about products, services, and policies
Resolve customer complaints and issues promptly with empathy and professionalism
Document customer interactions and maintain accurate records in CRM systems
Collaborate with internal teams to escalate and resolve complex cases
Meet performance metrics including response time, resolution rate, and customer satisfaction scores
Assist in translating customer communications and support materials when needed
Ensure compliance with company policies, data privacy, and ethical standards

Qualifications

Education & Experience

Bachelor's degree in Business Administration, Communication, or related field (preferred)
Minimum of 1-2 years of customer service experience (call center, retail, or corporate support)

Skills & Competencies

Language Proficiency: Native or near-native fluency in Mandarin and Cantonese, with excellent English communication skills (spoken and written)
Strong interpersonal and problem-solving skills
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency in Microsoft Office and CRM tools (e.g., Salesforce, Zendesk)
Cultural sensitivity and adaptability when dealing with diverse clients

Customer Service Representative - Bilingual English-Mandarin/Cantonese