Position Responsibilities:

Assist in preparatory investigation work, including the preparation of case folders by compiling representatives adverse records, policy information, and other relevant documentation for review prior to the commencement of investigations.
Track and maintain investigation case status in the investigation register and AMS, and ensure the data are updated accurately and a timely basis.
Update FIDREC registry and ensure proper filing of investigation related documents.
Provide administrative support for reference checks and verification of representatives adverse records.
Assist in organizing Disciplinary Committee meetings, including scheduling and preparation of materials for circulation.
Assist in preparation and submission of regulatory and internal reporting relating to investigation cases.
Monitor the shared mailbox for investigation-related emails and take appropriate follow-up action where required.
Perform ad hoc tasks and provide additional administrative support as required by the Singapore Compliance Investigations team.

Required Qualifications:

1-3 years experience in Compliance/Investigation Team
Strong document review and fact-checking ability
Clear report writing and preparation of committee materials
Strong command of M365 tools (Outlook, Excel, Word, PowerPoint, SharePoint)
Bachelor's degree in legal management, Business, or related fields

Preferred Qualifications:

Technical and Regulatory Knowledge

Basic understanding of Singapore MAS regulations, PDPA, andFIDReCprocesses
Familiarity with investigation workflows: case intake, document review, evidence handling
Awareness of conduct risk, complaint handling, and escalation protocols
Experience withcaseregisters/trackers and proper records management

Behavioral Competencies

The ability to work independently and efficiently in a team oriented, high demand and fast paced environment.
High integrity and strict confidentiality with sensitive information
Careful and attentive to detail even when under time -constraints
Analytical thinking toidentifykey issues and inconsistencies
Good interpersonal and communication skills (both verbal andwritten)
Ability to work efficiently in team oriented, high demand and fast paced environment
Strong problem solving and decision-making skills
Strong relationship and client management skills
Professional attitude and client service orientation collaborative and results-oriented
Participation in any creation or implementation of business improvement initiatives

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

Compliance Senior Analyst