uat coordination , Genesys, change management, Requirements Gathering, self-service website updates, implementation activities, IVR enhancements, planning, Process Mapping, Stakeholder Management, functional documentation, Business Process Improvement, AI agent conversation flows, milestone tracking, Nice, Project Coordination

AI-powered productivity tools, HubSpot CRM

Data Analytics, GenAI, Data AI, Security, project program management, Data AI governance, Privacy, Responsible AI

Data Analytics, GenAI, Data AI, Security, project program management, Data AI governance, Privacy, Responsible AI

call tracking , Microsoft 365, SEO, Google Search Console, Buffer, Canva, AI search content, Video Editing, GA4 conversion tracking, Adobe, Google Ads, Teams

AI tools, Brand management, Product styling, Creative brief development, After Effects, Fashion lifestyle campaigns, Illustrator, Print and merchandise production, Premiere Pro, creative concept development, Photoshop, Adobe Creative Suite

Sql, Azure Data Factory, Databricks, Microsoft Azure, AI NLP, PRECISION, Accuracy, contact-centre data, Azure OpenAI, speech-to-text, prompt engineering, test sets, Azure Data Lake Storage, recall, evaluation methods, speech analytics, Azure Kubernetes Service

information risk , technology risk , RCSA, Grc, automation, Generative AI, continuous monitoring technologies, change risk, issue and incident management, Disaster Recovery, third-party risk, Agentic AI, Operational Risk, business continuity, Cyber Risk

Servicenow, cloud, Microsoft Office, Service Level Management, Cybersecurity, AI-assisted operations, modern workplace automation, observability, ITIL-aligned practices

ATS, Excel, Advanced Word, AI tools, Canva, Powerpoint, Gamma AI, CRM