About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Order Management Analyst – SME/Lead ensures high-quality, policy-compliant processing of customer orders across the Order-to-Cash (O2C) lifecycle. This role serves as the subject matter expert and first-level escalation point for complex or high-impact transactions, including pricing configurations, product mapping, and tables management.

Working closely with Sales, Pricing, Finance, Supply Chain, and downstream teams, this position protects revenue, strengthens data integrity, and ensures seamless order execution from intake through fulfillment and billing readiness.

Why Join This Team

Competitive compensation and performance incentives
Flexible work arrangements supporting work-life balance
401(k)/RRSP matching (where applicable)
Professional development and internal mobility opportunities
Inclusive culture grounded in Diversity, Inclusion & Belonging

What You'll Do:

Process and validate complex customer orders, including installations, modifications, cancellations, and financial updates
Perform advanced pricing verification, product mapping validation, and contract alignment reviews
Maintain and validate critical tables (e.g., MAPIII, SSB, SOE, APEX, JIT, CMS Pricing) to ensure system and billing readiness
Lead troubleshooting and root-cause analysis for high-value or escalated orders
Coach team members, support onboarding, and reinforce standard operating procedures

What You Bring:

Advanced knowledge of end-to-end Order-to-Cash processes and downstream financial impacts
Strong ERP proficiency (SAP, Oracle, APEX or similar) with understanding of system integrations
Analytical and critical-thinking skills to identify root causes and prevent recurring defects
Clear, professional communication skills across cross-functional stakeholders
Commitment to accuracy, documentation discipline, and internal control adherence

What You'll Deliver:

Accurate, audit-ready order records and properly configured pricing/tables entries
Reduced rework, pricing errors, and contract misalignments
High first-pass yield and adherence to turnaround time (TAT) targets
Improved stakeholder confidence through proactive communication and issue resolution
Data integrity that supports fulfillment, billing accuracy, and revenue assurance

How You'll Drive Impact:

Protect revenue by preventing order, pricing, and configuration defects
Strengthen internal controls and governance across Order Management operations
Improve workflow efficiency through defect analysis and continuous improvement initiatives
Enhance Sales and customer experience through reliable, predictable order execution
Elevate team capability by serving as a technical resource and mentor

What You Need to Succeed:

Bachelor's degree in Business, Finance, Operations, Supply Chain, or equivalent practical experience
4–5 years of progressive experience in Order Management, Pricing, Tables, or O2C operations
Hands-on experience with SAP, Oracle, APEX, or similar ERP/order platforms
Strong Excel proficiency (lookups, validation, reconciliation)
Familiarity with audit controls and policy-driven operational environments

Preferred:

Exposure to Lean, Six Sigma, or continuous improvement frameworks
Experience with BI tools (Power BI, Tableau) or basic SQL
Experience automating reporting using Excel (Power Query, macros)

How We Set You Up for Success:

Structured onboarding and knowledge transfer
Clearly defined SLAs and quality standards
Cross-functional exposure and leadership visibility
Career progression pathways within GBS and Finance
Collaborative, inclusive team culture

Role Considerations

Supports North America (U.S.) time zones and peak revenue cycles
Operates in a fast-paced, deadline-driven environment
Functions independently with sound judgment on complex exceptions
Maintains audit-ready documentation and compliance standards
May assist with queue distribution, workload balancing, and escalation triage

Order To Cash / Order Management SME & Lead

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