We are seeking a skilled ServiceNow professional with strong experience in IT Operations and Asset Management to support and enhance enterprise service management capabilities. The role involves working across ITSM, ITOM, ITAM, EAM, and FSM modules to ensure efficient service delivery, asset lifecycle optimization, and operational stability.

Key Responsibilities

1. IT Service Management (ITSM)

Support and enhance ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB)
Ensure data integrity, governance, and continuous improvement of CMDB
Collaborate with teams to streamline service workflows and improve service delivery

2. IT Operations Management (ITOM)

Manage and support ITOM modules including Discovery, Service Mapping, Event Management, and Cloud Management
Ensure accurate infrastructure visibility and service mapping
Monitor events and automate incident creation and resolution workflows

3. IT Asset Management (ITAM)

Manage lifecycle of hardware and software assets
Track asset inventory, licensing, compliance, and usage
Implement best practices for asset governance and reporting

4. Enterprise Asset Management (EAM)

Enhance asset portfolio management capabilities
Support RFID implementation and asset tracking solutions
Drive lifecycle management, maintenance planning, and workflow automation
Optimize asset utilization and operational efficiency

5. Field Service Management (FSM)

Support field service operations including agent scheduling and dispatch
Track task execution and ensure timely service delivery
Improve field service workflows and operational visibility

6. Stakeholder Collaboration

Gather and analyze business requirements
Translate requirements into ServiceNow solutions
Work closely with cross-functional teams to ensure system stability and performance

Required Skills & Experience

Total Experience: 7+ years in IT
ServiceNow Experience: Up to 4 years (hands-on across multiple modules preferred)
Strong understanding of ITSM, ITOM, ITAM, EAM, and FSM modules
Experience with CMDB management and data modeling
Knowledge of Discovery, Service Mapping, and Event Management
Experience in asset lifecycle and maintenance processes
Familiarity with workflow automation and integrations
Strong analytical, problem-solving, and communication skills

Preferred Qualifications

ServiceNow certifications (CSA, CIS – ITSM/ITOM/ITAM preferred)
Experience with RFID or advanced asset tracking technologies
Exposure to cloud environments and infrastructure monitoring tools

ServiceNow IT Operations & Asset Management Specialist