U.S. Professional Institutional claims processing, Instructional Design, Contact center service level environments, Client-facing calibration sessions, Six Sigma Lean certification, LMS platforms, Medicare Advantage and Commercial products, Training Program Development, Hands-on QA auditing

scorecard management , Insights Reporting, Ad-hoc Projects, Quality Support for Inbound Agents, Process Improvement, Reporting Insights, Coaching Support, Project Support, Quality Monitoring, Training Curriculum Design, Calibration, Change Enablement